A crucial part of effective communication is confidence. The effect of a message can impact differently because of the energy that it carries; the way and manner in which it is said. Confidence is an expression of how we feel inside about ourselves and on a daily basis, the...
A bond is typical fixed-income security that offers a fixed or guaranteed rate of return to the investor over a specified period of time. Nevertheless, the risk and return characteristics of individual bond investments vis-a-vis bond mutual funds are not the same. Depending on the peculiar investment objectives, some...
“By the time the fool learns the game, the players have dispersed.” – Akan proverb
If the history of human relationships teaches us anything at all, it is that the way we project ourselves to the world determines how the world treats us. It is this insight that propelled Anthony...
The online shopping basket has increased tremendously since the break out of COVID -19 and its restrictive protocols. Many people now seeing the constraints on time and movement especially have resulted in online channels to get whatever they need. In doing so, demands online for new categories of products...
Queuing by Proxy
As at the time of penning this piece, I have still not gotten my new Voter ID sorted out. I know it is my civic duty to get it. I know I have to make the time to go get it done. However, the truth is that...
Communication remains one of the most vital components of long-lasting relationships. In various ways, the essence of it has been undermined because people do not give the time and day to integrate strong communication skills into their DNA. Right from when we meet a person, engage them, make a...
“If you make customers unhappy in the physical world, they might each tell SIX friends. If you make customers unhappy on the Internet, they can each tell six thousand friends.”
Jeff Bezos
Customer Exits and Risk
Dear bankers, I am sure you have all gone through a painful customer exit before. Someone...
“But every president’s state of health is an important national concern, especially in an election year. The opposition would always undertake to magnify the minutest abnormality in a president’s anatomy for the purpose of prosecuting political mischief. For this reason, the health secrets of a president is better guarded...
When one of those ladies send you a message to find out how you are doing, just respond ‘I am good’ and leave it there. Make no mistake of asking: ‘How about you or hope you are doing well too, o?’. That is when you get to open the...
Edem and Naa have been married for five years. Theirs was a perfect marriage except for their childlessness. Their attempts at having children had been as futile as Nana Akuffo Addo’s first two attempts at the presidency. They tried all sorts of remedies but it was as though they...