It is amazing to hear and watch how spectators treat their managers when their favourite team loses. Their sentiments always suggest that they know better than their manager or coach.
Meanwhile, they forget that a manager’s greatest joy and feat is to win. Their teams’ performance at their peak and...
Arts and culture-related industries provide direct economic growth for the state and local communities. They are important complements to community development and enriching local amenities. Arts and culture create job opportunities and also stimulates local economies through consumer purchases and tourism.
Tourism centred on culture and arts contributes greatly to...
Introductory Lean Six Sigma
Background to the Series
I came across the Lean Six Sigma methodology some seventeen odd years ago while working for a Honda first-tier supplier of body-in-white components in the West Midlands of the United Kingdom. The results I saw delivered by the methodology were so mind-blowing...
On May 11, 1996, ValuJet Flight 592 crashed in the Florida Everglades, killing all 110 passengers and crew just 10 minutes after take-off from Miami, Florida. The National Transportation Safety Board (NTSB), determined that the probable cause of the accident which resulted in a fire in the airplane’s class...
…discrimination and the customer’s experience
You can say that human beings are wired funny. Think about it. Why should our differences become sources of discrimination? For instance, why should the skin colour or the shape of one’s eyes be used against the one? It is not as if the...
Formation of Quasi Price Regulatory Agency
Government does a lot to tame transport cost and even fuel prices despite free market mechanism set in place. The final objectives of these measures are that the multiplier effect of the Ghana Transport Road Coordinating Council will alleviate the economic hardship of...
The old cliché, “What gets measured get done” and “if you can measure it, you can manage it” speak to the strategic principles underpinning execution management. Measuring it gives a leader the insight needed to stay on course to achieve objectives. Once the leader has developed the strategy’s key performance measures (KPI),...