Like all relationships, that between a business and its customers can get tardy and insidiously lethargic. New businesses which are eagerly seeking to attract customers away from better known and established brands will invariably encounter customers who are disinterested and hesitant to engage Financial institutions like banks and insurance companies...
…Deepening ADR mechanism and African traditional methods in dispute resolution There is need to expand and entrench Alternative Dispute Resolution (ADR) deeply into our legal and governance system. Complex, intractable and challenging cases that would have taken 30-40 years to resolve in court with the present western judiciary system we...
…Waiting time guarantees and customer experience This is far from an ideal world. I have said it once and I will say it again. This world is far from ideal. If it were, in the very least, there would be no queues. People will get what they want, exactly when...
Not only does the ongoing rapid cedi depreciation constitute Ghana’s biggest economic challenge, but the trend could also become a threat to national stability if not checked. The exchange rate is the price of foreign currency in terms of domestic currency. It can be rigidly fixed or freely determined by...
Since time immemorial, the people of Accra and its environs have constantly grappled with perennial flooding. Despite various interventions by national and local governments now and in the past, the situation persists to this day, exacting a heavy toll on livelihoods and property. Flooding in Ghana is a topic that...
…it is a small world indeed This article is being featured again after a few years of publication. It is still relevant because I have been reflecting on some life events which shows that it is indeed a small world. Since risk is encountered in every sphere of our lives, its...
When we look at our everyday lives, from a child to an adult, we all ask the question, WHY? We all ask ‘why’ because we seek to understand. It could be a child trying to get clarity on an issue or asking a question. But fundamentally, it is a...
Conflict by itself is not necessarily dysfunctional. Functional conflict is at times needed to improve organisational systems and may need to be deliberately orchestrated. However, when unplanned and unmediated it becomes dysfunctional and has dire consequences on the health of any organisation regarding profitability - and the employees as...
“Think tomorrow. Act today.” Leadership is a beautiful experience. The fact that it gives room for future thinking also creates opportunities for many fantasisers to lead teams, organisations and countries. What you think of today and subsequently say afterward, must guide what you do tomorrow in leadership. In other words,...
I read the Chronicle story on 2nd August, warning the public on excrement in sachet water. The story was attributed to a result of a 2017 survey that established that some sachet water products sold in Ghana are contaminated with faecal matter, raising questions about the regulation of the...