In the world of service and experience, it is not a matter of if things will go wrong. It is more of when things will go wrong. The unexpected is almost always lurking around the corner, trying to catch you off guard, especially when things are most inopportune. And...
Everyone speaks, whether verbally, through sign language or body language, everyone has something to communicate to the next person, a small group of people or a large stadium crowd. Communication is a basic but important action that happens in our lives and all around us. It is a more...
In my opinion, the benefits of blockchain are being paraded as akin to that of cryptocurrencies and while to a large extent that is accurate, from the few conversations I have had over the past weeks, there needs to be an urgent understanding of each of them, and both....
The Communication Masterclass is a leading online learning and thought leadership platform where C-Suite Executives, Communication, Media and PR practitioners share their knowledge and interact with other practitioners on various issues. In March, the Communication Masterclass hosted renowned Global Communication Expert, Ben Dotsei Malor, who is the Chief Editor...
… The reactions of people towards life’s experiences
Coincidence? Is it a myth, divine or a humanly-arranged agenda? Well, it is left with a strong mind to think deeper in ascertaining the reality of this occurrence.
Are there coincidences in life? Well, one school of thought believes that there are no...
There are many hats that I wear, I wear the hat of a life coach, I wear the hat of a marketer, but key amongst the hats that I wear is that of a customer service trainer. Many years ago, I used to work for one of the most...
African nations can vastly improve their economic potential by ensuring that children are well nourished, says Sihle Mooi, South Africa country director at ForAfrika, the continent’s largest indigenous non-governmental organisation.
Good nutrition is essential for the academic performance that is required for young people to succeed in a modern knowledge...
“Whereas the heroic manager of the past knew all, could do all, and could solve every problem, the post-heroic manager (strategic leader) asks how every problem can be solved in a way that develops other people´s capacity to handle it.” - Charles Handy (Irish economic and social philosopher)
As the...
Be deliberate about how you engage your customers to earn and retain their loyalty
The purpose of today’s article is to introduce approaches to help us sustainably drive the customer-centric agenda. Customer retention and loyalty are now pivotal for businesses globally. In the previous decade (2000 – 2010) it...
I am traveling this week to Africa, a vibrant continent that is preparing its future: pushing ahead the digital transformation, making farming more efficient and sustainable, building new infrastructure to reinforce connections between people, shaping the collective security of the continent and investing in Africa’s greatest resource: its youth.
On...