- An effective leader delegates effectively (2)
Last week, I started with some excerpts from my book “THE MODERN BRANCH MANAGER’S COMPANION”, and will finish...
Today’s workplace is more demanding than it used to, and it keeps evolving faster each second. The typical traditional workplace where hard skills were...
Cocoa Diaries interview with CFAN President continues.
Continued from Part One:
Further in the conversation, I asked about their overarching goals with this revival. I wanted...
…Dealing with customer incivility
Sometimes. Just sometimes, you wonder if all is well with some people. You sometimes witness the behaviour of certain people and...
Building and sustaining a customer-centric culture to align with market needs
The coronavirus (COVID-19) pandemic’s effects on tourism have been very significant, leading to...
