As we mark International Customer Service Week, I would want to take it as an opportunity to illustrate the difference between customer experience and customer service.
Customer experience refers to the experience customers have with a business and the impact that is left across the value chain or customers journey,...
By divine arrangement, every human being bears a name. A name is an important identification and a critical asset which opens the door to meaningful inter-personal communication and group interaction.
In some West African countries, such as Sierra Leone, the names given to babies at birth in some local communities,...
US$14trn in grid investment needed globally by 2050
Solar power generation to surge in the near to medium term
Rural areas have the greatest shortfall in grid coverage
Aluminium and smart-grid technologies key to expansion
As the capacity to generate wind and solar power continues to expand around the...
This galamsey menace and naked hypocrisy
In Akan folklore, hypocrisy is profoundly expressed in the conduct of a bird called kokone kone which habitually goes upstream to muddy the stream only to quickly dash downstream to ask who caused the mess.
It beats my imagination how various levels of traditional and...
“The field of Artificial Intelligence is set to conquer most of the human disciplines; from art and literature to commerce and sociology; from computational biology and decision analysis to games and puzzles.” ~ Anand Krish
Artificial Intelligence (AI) is rapidly transforming our world. Remarkable surges in AI capabilities have led...
It cannot be controverted under any stretch of imagination that Businesses thrive through constant patronage of Customers. There couldn’t be business sustainability without their customers. For this singular reason, any company worth its sort ought to be intentional in providing clients with double platinum services with the sole aim...
The 2022 Economic Development Report on Africa has underscored the fact that diversification of African economies is the most viable strategy for Africa’s economic prosperity in the global economy. The Report is titled ‘Rethinking the Foundations of Export Diversification in Africa: The Catalytic Role of Business and Financial Services’.
The...
