Communication remains one of the most vital components of long-lasting relationships. In various ways, the essence of it has been undermined because people do not give the time and day to integrate strong communication skills into their DNA. Right from when we meet a person, engage them, make a...
“If you make customers unhappy in the physical world, they might each tell SIX friends. If you make customers unhappy on the Internet, they can each tell six thousand friends.”
Jeff Bezos
Customer Exits and Risk
Dear bankers, I am sure you have all gone through a painful customer exit before. Someone...
“But every president’s state of health is an important national concern, especially in an election year. The opposition would always undertake to magnify the minutest abnormality in a president’s anatomy for the purpose of prosecuting political mischief. For this reason, the health secrets of a president is better guarded...
Edem and Naa have been married for five years. Theirs was a perfect marriage except for their childlessness. Their attempts at having children had been as futile as Nana Akuffo Addo’s first two attempts at the presidency. They tried all sorts of remedies but it was as though they...
‘Just when you think you don’t need anyone, that’s when you actually need someone.’
If sharing the employable skills series was refreshing, brace up for this bite which seeks to propel you to move by passion and not powered by an engine. You don’t have to exert too much energy....
For people of faith, “make God number one” doubtlessly comes across as good advice. Indeed it is intended to be good advice, if not a compelling responsibility. As a person of faith, I deem every person’s relationship with God as one that cannot be substituted with anything else. However,...
“Your most unhappy customers are your greatest source of learning” ~ Bill Gates
Dear reader, welcome to a new series involving the painful customer losses. The bank and customer relationship or the contract terminates by closure of the account at the request of either party. This can be by mutual agreement,...