– think through and deploy the plan to make customer issues top of mind Change is always very hard.  First, you have to identify what it is you want to change and then think through the series of events that should take place to realise the change. Next, you will...
…strategies for businesses, owners and consumers As Ghana's economy continues to face significant challenges, the government recently introduced three new taxes - the Excise duty amendment bill 2022, growth and sustainability levy bill, and income tax amendment bill 2022 - to raise revenue and meet the criteria for a US$3...
We would all love to live a stress-free life, devoid of problems, unfortunately life isn’t so straight forward. We all experience stress at some point in our life, even if it is because of something beyond our control. Last week, I spoke about minimising stress at work, this week’s...
Imagine you are a business owner. And have engaged the services of a superb employee who barely commits errors in eventual anything. Your business records reduction in human error to its best, a departure from the situation – where other employers make errors from time to time on eventually...
With time, as humans, we grow affection for certain words, marks, signs, or symbols and desire exclusive use or connection with them. And as we pursue our entrepreneurial dreams, we oftentimes desire that our much-loved words, marks, signs, etc. represent our ideas, define our services and products, and become...
In January 2022, some presentations were made to the Department of Parks and Gardens by its supervisory ministry. It reportedly included: a tipper truck (to replace a 30-year old one!); a Land Cruiser Prado; a pick-up truck; three desktop computers and two laptops; 29 lawn mowers; 24 chainsaw machines;...
I don’t need one you say? Well stay with me for a while and we will get to know the value of property managers and their cousins, facility managers. We will also highlight in what particular circumstance you will require their service and which of them best suites your...
Calls grow louder for fiscal and structural adjustments In recent years, Ghana has found itself in a state of economic crisis - brought on by excessive borrowing - and a resulting need for debt restructuring. As government seeks to navigate this difficult situation, it is important that they do not...
…Analytics using AI for anti-financial crime processes in banks The financial services industry faces a significant challenge in preventing money laundering due to manual, repetitive and data-intensive tasks that are ineffective. AI has the potential to enable a quantum leap in AML and provide a means to scale and adapt...
How do I protect my business against any unforeseen events? Every business is expected to face some level of risk in their operations even if there are good business practices and safety precautions in place. No matter the protocols you put in place to control your business operations, a...