…Leading the right way
“If your actions inspire others to dream more, learn more, do more and become more, you are a leader” – John Quincy Adams
Today, more than ever before, leadership is needed to bring and inspire change. The onus lies on you to identify if you belong to...
– deliver the experience that makes them want to come back for more
As customers, we all reminisce about that one moment of truth when we felt so special and different as a result of an encounter with frontline staff or a representative of a brand or company we engaged...
The thrift business, known as the ‘foos industry’ or ‘obroni wawu’ in the local parlance, plays a significant role in Ghana's economy. This industry primarily deals with second-hand clothing imported from Europe and North America. In this article, we will explore the world of Ghana's foos industry through the...
Ghana, like many other countries, has faced significant economic challenges due to the global pandemic and mounting debt burdens. Despite recent efforts to restructure a portion of its domestic debt, Ghana still finds itself grappling with a substantial financing gap. The recent formation of a creditor committee – co-chaired...
…a comprehensive guide to exceeding customer expectations
Maximising customer retention is crucial for business growth and success. This guide provides practical strategies for exceeding customer expectations and building long-term relationships. By implementing these strategies, businesses can maximise customer retention and take their businesses to the next level. Customer service...
-Exploring features and considerations
This article is a follow-up to our previous discussion on ‘The Role of Cloud Computing in Modern Accounting Practices’, which was published in this column on Monday, June 19, 2023. As we discussed earlier, cloud computing involves storing and accessing data and programmes over the Internet....
In last week’s article, Lionel walked the readers through the dramatic circumstances in which he found himself thrust into the throes of the most impactful assignment of his career, which ultimately got him to oversee the transformation of a previously failing African business opportunity into a billion-dollar business.
In...
Bonds are financial instruments issued by companies, municipalities, or the Ghanaian government to raise capital for their financing needs. Bonds can be seen as a loan owed by the issuing entity (bond issuer) to the lenders (bondholders) with a set payment schedule. Bonds are classified as fixed income investments...
“...I say, that Power must never be trusted without a check.”
― John Adams, Adams-Jefferson Letters
Dear readers, once again we have been bombarded with the devastating details in the annual Bank of Ghana Fraud Report. As expected, the details of internal fraud, external fraud and the underlying causes are being digested and...
Milton Friedman, a renowned economist, is famous for declaring that corporate social responsibility is just prose - and that the actual business of business is to make profit. He argued that the desirable social ends such as creating employment, eliminating discrimination, avoiding pollution among others amounts to unadulterated socialism,...