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Service & Experience with J. N. Halm: Facing the music

…Customer experience and music on weekdays and weekends “One good thing about music, when it hits you, you feel no pain.” Those immortal words of...
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Female-run SMEs and youth at the heart of AfCFTA
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Safeguarding democracy in 2024 and beyond

Ghana is among 54 countries globally that will be holding high-profile general elections in 2024. This means that as well as the other countries...
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Finance, Economy & Trade with Richmond Kwame Frimpong: Geoeconomic Rifts: Implications for trade and financial markets in Africa

According to the Global Risks Report, some of the most severe risks the world may face over the next decade against a backdrop of...
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 Enhancing MSMEs: An economic development imperative

Micro, Small and Medium Enterprises (MSMEs) are pivotal in driving economic growth, fostering innovation and creating employment opportunities in developing countries like Ghana. With...
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Risk Watch with Alberta Quarcoopome: The complex journey of a banker (4)

…the risk manager “Being honest may not get you a lot of friends, but it'll always get you the right ones” Dear Readers, this week, we...
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Protecting your business from financial irregularities: A forensic audit perspective

Financial irregularity is one of the thorny issues organizations tend to grapple with in their operations. It is a matter of interest in terms...
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The Boston Consulting Group matrix

Imagine you have a provision shop where you sell many products. Or you offer different services to your target market. Or you have tried...
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Business

The Boston Consulting Group (BCG) Matrix

Imagine you have a provision shop where you sell many products. Or you offer different services to your target market. Or you have tried...
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Rethinking your experience strategy to step-up growth: Keep doing what works best and aim to improve  
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Paying attention to and listening to the Voice of the Customer

– showing that you care could be your game changer There is a very emotional story of a family that went on holiday and lodged...
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What drives a personal brand? the intricacies of perception and reality

Before reading this article, take a second to ask yourself, who am I and how do I want to be known? Notwithstanding, whether known...
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