Blogs

Lucrezia Reichlin’s thoughts …One giant leap for Europe?

The €500 billion ($547 billion) COVID-19 recovery fund proposed by German Chancellor Angela Merkel and French President Emmanuel Macron has been hailed as a...
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Blogs

The Net Promoter Score (NPS) : What is it?

  The Net Promoter Score (NPS) is one of the metrics that is used to measure Customer Loyalty. You might not be aware of it, but you...
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Blogs

Alberta Quarcoopome’s thoughts … Avoiding painful customer exits (2)

“If you make customers unhappy in the physical world, they might each tell SIX friends. If you make customers unhappy on the Internet, they...
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Blogs

The Japanese city that banned ‘smartphone-walking’

Can a ban on ‘smartphone-walking’ work if no penalties are attached? Officials in Japan’s Yamato City are optimistic. When travellers get off the train at...
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Blogs

Alberta Quarcoopome’s thoughts …How are you managing the dangers of over-digitization?

“My own experience is, use the tools that are out there. Use the digital world. But never lose sight of the need to reach...
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Blogs

Irene Asare on leadership from a practical lens: Key elements of great leadership

“Leadership without effective communication, accountability, integrity, self-confidence and empathy is poor leadership.” – Irene Asare What makes someone a great leader as opposed to a...
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Blogs

Walking the Talk

Headline news.  Ghana's big push to attract investment from Asia - Japan, Singapore and China - is well underway. At a breakfast meeting held in...
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Blogs

Emmanuel Opoku Oduro’s thoughts … Korle Bu: The pride of health care delivery in Ghana

We all know how important it is to be in good health. Our health affects everything from how much we enjoy life to what...
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Examining the future viability and prospects of digital currencies
Blogs

Examining the future viability and prospects of digital currencies

Currencies - be it the Ghana cedi, euro, British pound or US dollar - are primarily a medium of exchange for goods and services....
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Blogs

Banking Survey 2020 : Take advantage of new normal, leverage technology for growth – S&Ls urged

Savings and Loans companies have been urged to take advantage of the opportunities presented by COVID-19 and leverage technology more aggressively to serve their...
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