As a customer service trainer, I would say that it is important that customer service is seen as a two-way conversation. Customer service provides the opportunity for an organisation to get close to their customers and improve upon the services they provide. I often get asked: “What is the...
Tourism is an imposing, outstanding, indispensable and holistic multi-million dollar universal industry that is founded on natural, man-made, cultural and heritage resources.
It has consistently contributed substantially both tangibly and intangibly to the current global socio-economic outlook and order since the turn of the millennium over two decades ago and...
It’s no doubt that funding or financing of businesses has been identified as a top bottleneck for businesses of all sizes, irrespective of location, region, and or industry.
This is supported by centuries of surveys conducted to ascertain the challenges that businesses face.
All businesses, regardless of size, require cash to...
Be unique and intentional about winning the hearts and minds of your customers
The experience you deliver to your customers is unique. Truth is no two companies, however identical their products and services are, deliver comparable experiences. Several factors underlie this assertion, such as the culture of the organisation,...
We get a lot of founders coming to us to understand the Fintech market and how they can become industry participants. Due to the popular request, we put together this article for new entrants and existing players to understand the dynamics and some key considerations as they embark on...
…the story of Big Samps Market
Typically, frequenting the market to purchase food items is a general characteristic of every household. However, with life in the city becoming increasingly busy for people, some entrepreneurs are living up to expectation by providing solutions to some of the challenges we face...
…Commonwealth countries’ ePaper media framing of the British monarchy
God bless the Queen, and may her departed soul rest in the Lord’s everlasting peace. The 96-years-cannons and the bell sounds were heard, and the whole wide world responded Amen and Amen in so many languages that could only be...
