ECG to construct more customer service centres


The acting Managing Director (MD) of the Electricity Company of Ghana (ECG), Ing Samuel Boakye Appiah, has said the company will construct more customer service centres in the near future to improve its service delivery.

The Company has commissioned a total of 11 customer service centres in some selected districts of the country.

The service centres were established at Osu, Perki, Sogakope, Wassa Akropong, North Ridge, Mathieko and Cape Coast at the cost of GH¢6.4 million.

In a statement read on behalf of Ing. Boakye at the inauguration of the Osu customer service centre, which is to serve the Makola District within the Accra East Area, said that ECG has taken steps to modernise its services in order to give customers reliable power supply.

He said the ultramodern centres shall be used for general faults and illegal connection reporting, prepayment and cash office, tips on efficient energy usage, among others, adding that the business centres are very important to ECG’s operational value chain.

Ing. Boakye explained that, ECG was investing heavily to improve its services, adding the company must always provide reliable electricity supply to its customers.

He urged customers to pay their bills on time to enable the company mobilize the needed funds for its operations, adding that soon ECG will start naming and shaming recalcitrant individuals and organisations that have refused to pay its bills over the years.

He said the company shall publish the names of such organisations and individuals in the national dailies.

He indicated that the company will launch an online payment application system by end of 2017 to facilitate post payment of electricity bills.

“I wish to announce that various applications have been successfully rolled out while others are still at pilot phases prominent among them is ECGs online payment platform for easy payment of postpaid electricity bills and purchase of prepaid electricity bills, this application will be launched before the end of this year,” he said.

He explained that the system would work via a short code that is in the process of being developed.

“To facilitate the online payment system a short code will soon be introduced to enable customers to receive their bills and vital maintenance information directly by SMS or through their emails”.

He stated that customers who do not pay their bills will be severely sanctioned.

“Our next course of action is to publish the names of customers in the national newspapers and make announcement on radio stations. I am therefore appealing to all defaulting customers of ECG to go and pay their electricity bills promptly to avoid such embarrassment, we mean business”. l Ghana

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