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The phone, the Computer and the Customer (cont’d)

Task-switching and its effect on customer service If the INSERM study is anything to go by, then one of the three tasks is not getting...

Customer service goes to Parliament …Getting Government Involved in the...

In my readings on, and engaging with those who have some idea of, the inner workings of the UK Parliament, I am informed that...

Tools of the Trade …putting Generation Y to good use

Customer service is never a one-man or one-woman business. The notion that “no one is an island” is very true when it comes to...

Endangered Species? Customer Service by the Year 2022

As I sat at the reception of the customer service centre that morning, watching the beautiful ladies go about their duties, I could not...

Human interface still key in customer service – Vodafone Director

Director of Fixed Business and Customer Operations at Vodafone Ghana, Patricia Obo-Nai has charged organisations to consider a blend of technology and human interactions...

Delta Capital highlights customer services

The first week of October has been slated for Customer Service Week, and as such corporate firms deem it necessary to pay courtesy calls...

Eltor Consult launches Customer Choice Awards

Eltor Consult, a customer service training and advocacy outfit, has launched the maiden edition of its Customer Choice Awards to improve customer service delivery in the...

Are rural banks appreciating the repercussions of poor customer service?

On the 20th of July, 2018, a police officer on duty at a Savings and Loans Company brutalised a customer. The issue attracted attention...

The Stats Speak for Themselves (cont’d) …A look at some...

Only 1% The numeral 1 might be a small figure, but just place the % sign after the number 1 and the whole scenario changes....

The likeability factor …A Key Quality for Great Customer Service

By J. N. Halm “I don’t like him.” “I can’t stand her.” “He gets under my skin.” “She is so irritating.” We have all, in one way or another,...

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