Ensure your people have the right mindset
“Culture eats strategy for breakfast” - These words of Peter Drucker, the renowned management guru of blessed...
Are successful business people more like heroes or villains? In fictional accounts, one can find plenty of examples of each, from Charles Dickens’s miserly...
The United Nations World Tourism Organisation (UNWTO), a UN specialist agency headquartered in Madrid, Spain, has the mandate to champion and promote sustainable and...
As we mark International Customer Service Week, I would want to take it as an opportunity to illustrate the difference between customer experience and...
…a critical analysis of a typecast mindset
Many years ago, a friend introduced a life-changing book to me. His recommendation inspired me to enter the...
