The importance of the physical or tangible aspect of the customer’s experience is something very few will argue against. This importance is clearly seen in the oft-quoted RATER Model of Service Quality where the “T” stands for Tangibility.Reliability, Assurance, Empathy, and Responsiveness are the other elements that make up...
Several historical accounts have linked Africa’s underdevelopment and loss of self-respect to the inhuman slave trade and colonialisation. These accounts are supported by empirical evidence. For instance, Nathan Nunn - a Frederic E. Abbe Professor of Economics at Harvard University - has demonstrated that slavery fostered ethnic fractionalisation and...
Behind the glowing phone screens which provide us with endless access to information, entertainment and connection lies a hidden digital infrastructure that is now getting far greater attention from investors and corporations - given the growing demand for telecommunications in Africa.
Every mobile connection requires data to travel through...
“Nothing is impossible, the word itself says I'm possible"! -Audrey Hepburn
It seems heart-warming to see how opportunities are being taken amidst the COVID 19 crisis. Living in this era brings with it, mixed emotions- the good, the bad and the ugly. For every venture that institutions are undertaking, it...
What is agribusiness? Agribusiness is turning your farming activities into business or inculcating business principles into agriculture. Investopedia defines agribusiness as any business related to agricultural production. Agricultural production is basically about plants and animals.
To ensure that agricultural production continue, we must take agribusiness seriously. Without business activities in...
Global food prices rose to a seven-year high in January
The FAO anticipates an imminent drop in cereal stocks
Many emerging markets are facing mounting food insecurity
Increased regional integration and tech developments offer lasting solutions
An increase in food prices following the coronavirus pandemic has intensified concerns related to global...
Customer Experience thrives on well-thought-out strategies backed by effective execution. An overarching Customer Experience strategy initiated at the top must eventually cascade downward to avoid the culture of silos in delivering value to your customers. There must be consistency, direction, concentration and flexibility in every strategy, and Customer Experience...
A 26-member committee with 13 members from each caucus make up the 2021 Appointment Committee. This committee is set to approve persons nominated by the president for appointments like Ministers of State, Deputy Ministers, the Chief Justice and others specified under the constitution or under any other enactment.
The Appointment...
US President Joe Biden wants to “build back better” after the pandemic. It’s a widely shared goal. But what exactly does it mean, and how should we do it?
Clearly, we should build back with more equality of opportunity. Many communities in the United States and elsewhere in the developed...
Kandifo Institute wishes to congratulate Nana Addo Dankwa Akufo-Addo on his re-election as Chairman of Authority of Heads of State and Government of Economic Community of West African States (ECOWAS). Just like the first person to scale Mount Everest, your achievement is a testament of ambition and perseverance. Your...