“Treat your customer, as you want to be treated as a customer." Catherine Pulsifer
As intimated last week, this series was first published in this newspaper several years ago, but since the issues are still relevant, I am continuing. Before that, let me give a “shout out” to a security guard...
Ghana is one of the fastest-growing gambling nations in Africa, with online sports betting dominating the Ghanaian gambling industry.
The sharp growth in sports betting in Ghana has been a direct effect of improving digitization in the country. Due to increase in mobile penetration, more accessible internet connectivity, and better...
Internal Controls in Banks
Internal controls are important in banking. Managers are obliged to protect the assets, reputation and the people in the business. This is very important to employees who are likely to feel protected from false accusations. A bank with sound internal controls promotes trust among employees. Excuses...
Dear readers, the above diagram shows the typical processes one goes through to acquire a customer’s consent to open an account. It is a mutually satisfying experience, but it can be quite tedious for both the staff and the customer. Maintaining the status and keeping the customer delighted with...
A wise man adapts himself to circumstances, as water shapes itself to the vessel that contains it. --Chinese Proverb
Organizational change is very rampant in the financial services, and it has a bearing on how people are treated as well as how they respond to the effect of these changes. In...
Last week, I created an awareness of the need for banks as corporate bodies as well as individual bankers to pay closer attention to the paradigm shift in banking and have a serious change of mindset, as a pre-requisite to moving on. This period of self-reflection is to identify...
In order to reinforce the idea of burden-sharing in these crucial economic times that the country finds itself, the executive arm of government is seriously contemplating either stagnating or cutting down on its wages, as a means to show leadership and rally all Ghanaians along the path of economic...
“There is going to be digitization of the workforce in a way we have never seen before. In 10 years, probably less, we will have substantially fewer employees, and the ones we do have will be significantly different from what we have now”.—Director, Bank Governance Leadership Network,
Dear reader, I...
According to NapoleonCat.com, there were 2,028,000 Instagram users in Ghana in January 2021, which accounted for 6.4% of its entire population.
People aged 18 to 24 were the largest user group (770 000). Instagram has become more important today than any traditional broadcaster ever was. It is instant gratification in...
The Revenue Administration (Amendment) Act, 2020, (Act 1029) has amended four sections of the Revenue Administration Act, 2016, (Act 915). The amendments under Act 1029 comprise modifications of the penalty for making false and misleading statements. The Amendment of Act 1029 provides that:
A person who
makes a statement...