Last Friday, 6 October 2023 the third edition of the now indelible CX conference took place successfully at the Labadi Beach Hotel. Again, as always, there was a great array of industry players in attendance; professionals actively engaged in Customer Experience, advocates, proponents, and key drivers of the Customer...
“It's entirely unacceptable for digital banking to displace the customer/financial institution relationship… The goal is building customer loyalty and extending the trusted relationship from the physical realm of brick and mortar to the digital realm.” ….. Mark Kilpatrick.
I dedicate this article to all banks, finTechs and telcos who are making...
By Kodzo Foli
Hello, my name is Dede Nyansapo. I am an entrepreneur who also participates in Accra’s burgeoning gig economy as a driver. My love for meeting fascinating people and my curiosity about how they think usually place me in the midst of some very entertaining conversations. Invariably, these...
The recent surge in pro-Khalistan sentiments in countries like Canada, the US, the UK, and Australia has not only taken the Indian government by surprise but has also revealed the intricacies of global politics. While these nations shelter behind the guise of ‘democratic processes’, the crux of the matter...
“To me, character in a person is judged by the decisions that are made under pressure.” Bryan Cranston
Dear readers, last week I examined some aspects of pressure being given to various staff who handle loans. Pressure can come from both internal and external sources. In this final edition of...
As part of efforts to establish a universal, equitable and sustainable pensions scheme for workers in Ghana, a nine-member Presidential Commission on Pensions was set up by His Excellency Mr. John Agyekum Kufour in 2004 and tasked to examine existing pension schemes in Ghana and in countries of comparable...
In my opinion, the benefits of blockchain are being paraded as akin to that of cryptocurrencies and while to a large extent that is accurate, from the few conversations I have had over the past weeks, there needs to be an urgent understanding of each of them, and both....