…When service experience professionals engage in helpful but unethical actions The work of a front line, customer-facing employee is not for the faint-hearted. That’s a fact. Unfortunately, it seems we have been framed to believe that the people best suited to deal with customers regularly are rather the dainty and...
The term spice is often associated with hotness and pungency; in reality, though, only a few plants are suited to transmit a pungent quality to the food. Furthermore, it is worth noting that the prototype of all hot spices, chile, originates from the New World, and thus, was not available in Europe,...
During the 36th Ordinary Session of the African Union Assembly, the Department of Health, Humanitarian Affairs and Social Development in partnership with the World Health Organisation (WHO) seeks to work towards the reduction of communicable diseases including HIV/AIDS in Africa. It was noted that the pandemic was raging worldwide...
When Maria and Felix Williams embarked on that dangerous journey to Spain through the Mediterranean waters to make a clean break from poverty, their aim was to share in Spain’s economic wealth.  And once they gave birth to their sons, the focus was to work hard and give them...
On October 15, 2022, I had the opportunity to be part of the people who showed up at the National Theatre to watch one of Playwright and Chief Creative Officer, Chief Moomen’s plays, ‘Mansa Musa and the Trail of Lost Gold’ - which was brilliantly performed. The two directors, Dr....
Micro, small, and medium business enterprises (MSMEs) play a vital role in the global economy, contributing significantly to job creation and economic growth. However, they often face challenges in competing with larger enterprises due to limited resources and capabilities. One way for MSMEs to overcome these challenges is through...
Acquiring property – whether it’s a minimalist energy-efficient residence, a lofty skyscraper or corner shop – is a guaranteed life-changing phenomenon. While the transaction process, with professional support from a property lawyer or conveyancer, may last for well over a month, it has the potential to move an entire...
… A lucrative investment opportunity Real estate crowdfunding is a method of raising funds for real estate projects through a collective effort of multiple investors. It allows individuals to invest in real estate properties or projects by pooling their money together with other investors, typically through an online platform. This...
As the first quarter of 2023 gets underway, people have mixed expectations of what the year will bring. Here are three difficult questions every business will have to answer in the new year. What if high inflation continues? In any standard economy, some amount of inflation is normal.  The problem...
“You may tell little lies, small as a thorn, but they will grow to the size of a spear and kill you.” – Yoruba proverb We all have secrets; some of them are so dirty we even try to keep them from ourselves. The bulk of us live double-lives. We...