That the ‘customer is king’ and customer experience (CX) is the new battleground for businesses to compete is not lost on business leaders. Excellence in customer experience has a direct impact on the bottom line, business growth, and return to shareholders. This fact has been well documented. But what...
…as Ghana exports nurses
Recently, I watched a video of Ghanaian nurses’ arrival in the Caribbean country of Barbados to practice their profession. This follows a bilateral agreement between the Governments of Ghana and Barbados for Ghana to supply nurses to boost the Caribbean country’s health sector. According to the...
The present-day branch managers, sometimes known as Business Managers or Branch Sales and Service Managers, are no longer the stereotype of an unseen and illusive boss behind a closed door. The image of the bank manager is changing rapidly as a result of the Fourth Industrial Revolution, with its...
Communication is one of the most important keys I hammer on in my coaching and all my speaking engagements. If you are familiar with my engagements, you would have noticed that I always emphasize communication, communication and more communication as key to all levels of relationships. When it comes...
The US Federal Reserve’s aggressive monetary-tightening campaign has squeezed economies worldwide, particularly in the developing world. With the dollar appreciating sharply against their currencies, many emerging and developing economies have experienced rapid increases in borrowing costs and consumer prices - leaving local policymakers with little choice but to raise...
Merriam-Webster defines ‘addiction’ as “a compulsive, chronic, physiological or psychological need for a habit-forming substance, behaviour, or activity having harmful physical, psychological, or social effects and typically causing well-defined symptoms (such as anxiety, irritability, tremors, or nausea) upon withdrawal or abstinence”.
In moderation, anything can be argued as alright, depending...
Medical experts have debunked the myth surrounding breast cancer - that men sucking their breasts prevents women from getting the disease.
In an interview with Dr. Vanessa Mensah-Kabu, a medical doctor and women’s health advocate from International SOS, she said the misconception is a way of involving men in the...
Ghana is currently facing what may arguably be her worst economic crisis in the 4th Republic against the construct of a challenging global environment of a strong US dollar, inflation, supply chain disruptions, interest rate hikes to fight global inflation, and the ongoing Russia-Ukraine war.
Using the official Bank of...
