“Compassion is not religious business, it is human business; it is not luxury, it is essential for our own peace and mental stability, it is essential for human survival.” -----Dalai Lama, Spiritual Leader The world and business, for that matter, are becoming less human; and this comes at a cost. So...
Ensure that your CX Strategy is well-aligned with your Business Strategy and brand Can you count the number of times you have offered unsolicited advice as a customer, to a service provider or supplier and received a passive response? You could get a reaction such as ‘What do...
Growing up, I believed that I was one of the most harassed children in the world. Why? Because on Sundays, when we had to go to church, my father (who was then a lay-preacher in the Anglican church) would insist after church that I tell him about the sermon....
Ghana Revenue Authority (GRA) has clarified that transactions for the purposes of duty payments at the ports of Ghana are excluded from the e-levy tax. Two members of the E-Levy Technical Committee, Opoku Afriyie Asante and Isaac Kobina Amoako, made this known on the Eye on Port program following calls...
The COVID-19 pandemic has shifted worldview from the point where human interest for material gain, the success of numbers, quantity and volume to the worldview of significance, satisfaction and belongingness or relatedness. The latter was visible in the human desire to relate, self-care and promote general well-being. This worldview...
The CEO Accelerator Programme, the premier leadership development platform for C-Suite leaders, organised its 3rd CEO Breakfast Retreat themed: ‘Adaptive Capacity: Assess, Adapt and Accelerate’, in partnership with TEMPLE Advisory and African Context Advisory Partners. The CEO Accelerator Programme is a programme that supports C-suite leaders to embrace a bold,...
the story of Pharst Care The advancement of technology in this current dispensation has completely changed the world, giving entrepreneurs the platform to innovate and solve problems in societies. However, as Arthur C. Clarke puts it, the technology one uses impresses no one; the experiences created with it are...
The pass-through effect of the 15 percent increase in transport fares has taken a heavy toll on the general prices of goods and services, as inflation shot through the roof in April. Data published by the Ghana Statistical Service (GSS) have shown that consumer inflation recorded 23.6 percent in April,...
Electricity consumers could soon pay more to keep their lights on, as players in the sector demand significant tariff hikes. Players including the Electricity Company of Ghana (ECG), Ghana Gas Company and Ghana Grid Company Limited (GRIDCo) are all demanding tariff increases of 148 percent, 72 percent and 48 percent...
Traders at some major market centres in Accra have disclosed that buyers have abandoned the use of mobile money as a payment option and rather prefer the use of cash ever since the electronic transaction levy (E-levy) took effect, anecdotal evidence gathered by the B&FT has shown. According to some...