“What you learn is what you die with.” – African Proverb In the dynamic world of existing businesses, there was a wise and experienced entrepreneur who had cultivated a flourishing company. His business was like a vast field, where dedicated and hardworking employees represented the precious wheat that contributed to...
“If you make customers unhappy in the physical world, they might each tell SIX friends. If you make customers unhappy on the Internet, they can each tell six thousand friends.”  Jeff Bezos    Customer Exits and Risk Dear bankers, I am sure you have all gone through a painful customer exit before. Someone...
In the second episode of my "Why I Love Africa (WILOA) Series" for the Business and Financial Times, I focussed on the Durban University of Technology (DUT) and how I visited that innovative university in February 2020 in Durban as part of a whistle stop in Durban, Bloemfontein, and...
By Eddie POKU As the Volkswagen Golf celebrates its 50th anniversary, it’s not just a global milestone; it’s a nostalgic journey down memory lane for many in Ghana. The Golf, an emblem of practicality and style, has carved a unique place in the hearts of Ghanaians, becoming a part of...
JUST HAVE FAITH I was having a conversation with a client the other day who seemed to be at a crossroads, in that, she knew what she wanted to do but seemed to not have the belief in herself to do it. She had trouble committing actions to the...
As the world gradually emerges from the ruins of the recent economic recession, the search continues for the next hotspot for global commerce. Emerging markets in Africa, Latin America and the Middle East are being viewed as possible new engines of economic growth. Amid the hot debates and ponderings, the...
The world is currently facing a global health crisis which has impacted the way of life of most economies. The coronavirus (COVID19) pandemic has shown us the need to rebuild our economies for the provision of jobs that is secure, resilient, and safe. It is seemingly true that some...
Ghana's annual inflation rate accelerated for the 16th straight month, to 37.2% in September 2022 from 33.9% in August. The high rate of inflation currently being experienced in Ghana means the cost of goods and services is increasing quickly, much faster than wages. Inflation can indeed have a negative...
Undertaking business with an agenda to go the extra mile for your patrons can be counter-productive at times but truth be told, it is in wowing your clients with your service and products that they will be hooked onto you. This seems to be exactly what FBNBank has done...
In the past few years, Dubai has become one of the most sought-after destinations for Ghanaian travellers. It has something for everyone from nature lovers to culture vultures, and even foodies. With so many unique experiences to offer, you will find yourself coming back again and again. If you’ve...