…understanding, confronting, overcoming the trend for personal and organisational growth
In contemporary society, the prevalent trend of individuals failing to fulfil promises or execute their...
In today's fast-paced business environment, companies that do not adapt and have a transformation-ready team risk becoming irrelevant. The ongoing technological changes, customer expectations,...
In the 14th century, some Portuguese seafaring entrepreneurs had a problem. They had discovered a lucrative business, supplying skilled workers to sugar plantations in...
International Customer Service Week is once again upon us, and on Friday, 6th October, I will be partnering award-winning storyteller, Nii Commey and his...
…aim at measures that will ensure that you transform repeat customers into loyal clients
The rationale of a well-thought-out customer experience strategy is to deliver...
