Sobering evidence from Africa illustrates how hard it is to target anti-poverty efforts well
It has often been said that the world’s aggregate poverty gap—the total monetary amount by which all poor people fall below the poverty line—is modest when one uses poverty lines typical of low-income countries. For...
A few weeks ago - in our December 21st article (https://thebftonline.com/business/the-net-promoter-score-nps-what-is-it), we have talked about NPS (Net Promoter Score) as the de facto standard for measuring Customer Loyalty.
In 2008, the CCC (Customer Contact Leadership Council) a division of the Corporate Executive Board (CEB is now part of Gartner) created...
What a beginning! A republic’s anniversary, an immigration service professing medical expertise while practicing discrimination and a media house DG declaring new courts of prosecution.
Happy New Year. Although January’s beginnings in the world of news in Ghana revealed we are off to a troubling start. The above stories signify...
What a beginning! A republic’s anniversary, an immigration service professing medical expertise while practicing discrimination and a media house DG declaring new courts of prosecution.
Happy New Year. Although January’s beginnings in the world of news in Ghana revealed we are off to a troubling start. The above stories signify...
When Lorenzo Fioramonti, a professor of the University of Pretoria, South Africa, began to teach in 2012 he decided to start his course with an analysis of how money affects social order. What his students found particularly fascinating was the then-nascent world of cryptocurrencies, which he described at length...
Richard Gerson once said that to provide great customer service you must employ great people. Great people perfect their acts through continuous training and practice. To be able to understand your customers, meet their needs and go that extra mile to make them happy, you need data. Data about...
Cryptocurrencies have been on a surging run this year but its gaining more grounds. After Eight years with bad names and initial scam reviews, it has gotten stronger and caught the attention of many investment firms as well as corporate entities like Microsoft.
With traditional ways of transferring money across...
2018 is a year to be optimistic. Nevertheless, it's also a year to be more projective and realistic with business goals. The real value of doing business this year is not only being profitable, but providing real solutions to real consumer problems.
Typically, many startup businesses would be looking forward...
In a highly competitive evolving business environment, detailed tactical plans and execution of core firm-specific objectives, coupled with effective monitoring and evaluation of key performance indicators (KPIs), have not only become a means to compete but also principal ingredients for survival. In the heart of this challenging endeavour to...
