Introduction:
For the past few decades, the modern business landscape has undergone a remarkable transformation, with technology playing an increasingly prominent role in reshaping the customer service industry. In an era where convenience and efficiency are highly prized, organizations have eagerly embraced automation, artificial intelligence, and digital interfaces to streamline...
… the case of continuous improvement
I am Ahimaa, (pronounced a:hi:maa) a Customer Experience (CX) Management Practitioner. I am wired to look out for customer experience-related issues at every service encounter. Though I agree with the aphorism that the sum is greater than the parts, I believe that in CX...
…When service experience professionals engage in helpful but unethical actions
The work of a front line, customer-facing employee is not for the faint-hearted. That’s a fact. Unfortunately, it seems we have been framed to believe that the people best suited to deal with customers regularly are rather the dainty and...
”IIPGH Women’s Wing Partners IoT Network Hub to Organize Digital Skills Workshop for 150 Girls”
Mama I wanna go to school
Papa I wanna be in school
I wanna learn reading and writing
Teacher, I wanna be in school…
Send your Girl Child to school…
The International Day of the Girl Child, also known...
…Strategies for financial success in business
Budgeting and expense control are two cornerstones of financial management that can significantly impact the success and sustainability of any business. Effective budgeting allows you to plan your finances, allocate resources efficiently, and achieve your financial goals. Expense control ensures that your business operates...
The term ‘fourth estate’ is used to describe the invaluable role of media organisations and journalists, who are expected to hold governments and decision-makers accountable. Describing journalists and the news outlets for which they work as members of the fourth estate is an acknowledgment of their influence and status...
The world has had to transition from automation of paper-based specific tasks to digitization( automating back-office operations of organizations, government and private), to digitalization (digital information sharing and communication). This transition phase required end-user computer literacy mostly in the use of operating systems such as Windows and application software...
"Your smile is your logo, your personality is your business card. How you leave others feeling after having an experience with you becomes your trademark."……Jay Danzie
Dear Readers, last week we looked at the role of Executive assistants in companies, the usual functions they perform and their role as the...
In the business world, the availability of relevant data and how it is processed into information for a good decision to achieve an organization’s goals is very important. Accounting Information systems(AIS) constitute one of the essential tools an organization can use in that regard. Thus, an Accounting Information system(AIS)...
…building bridges to success
Communication is one of the most important keys I hammer on in my coaching and all my speaking engagements. If you are familiar with my engagements, you would have noticed that I always emphasize communication, communication and more communication as key to all levels of relationships....