Insurance Group, Hollard Ghana, with subsidiaries Hollard Insurance and Hollard Life, is excited to announce the launch of Hollard Assist, a cutting-edge customer portal designed to streamline complaint tracking and resolution.
Hollard Assist is an online compalaint management system that enhances client satisfaction through an automated, seamless, interactive, and easy process. It allows the public to access Hollard in real-time from the comfort of their home, relieving them from the need to physically be present at any of its offices nationwide.
Speaking on the importance of the announcement, Cynthia Ofori-Dwunfuo, Group Head of Marketing and Corporate Affairs, described the innovation as a step in the right direction toward treating customers with care and dignity.
“At Hollard, our mandate is to put customers first in all we do, and so we are elated to introduce a platform that allows them to lodge and track their complaints without hassle. With the introduction of Hollard Assist, we reaffirm our unwavering dedication to enabling more people to create and secure a better future, showing how much we value and care for every one of our customers”.
“Hollard Assist, is a testament to our ongoing commitment to innovation and customer-centricity. By providing a user-friendly platform for complaint resolution, we aim to enhance customer satisfaction and strengthen our position as the country’s favourite insurer, ensuring you always feel secure and confident in our services”, she added.
To access Hollard Assist, visit www.hollard.com.gh, click on the icon with Araba Hollard’s face beneath the page and follow the process to fill out the forms. Once you’ve submitted your complaint, our dedicated Customer Experience teams will promptly respond and guide you through the resolution process, ensuring a swift and satisfactory outcome.
About Hollard Ghana
The country’s favourite insurance group is Hollard Ghana, with subsidiaries Hollard Insurance and Hollard Life Assurance. The group combines its deep local knowledge of the market, having previously operated in Ghana for 25 years as Metropolitan Insurance, with the world-class expertise of an international insurance brand in 18 countries worldwide. With feet firmly planted on Ghanaian soil but headquartered in South Africa, Hollard delivers innovative insurance solutions customised to the unique risks Ghanaians face.
Hollard offers various life and general insurance products, including funeral, personal accident, motor, business, travel, home, and more. Reach Hollard via 0800 444 999. Beyond various nationwide office branches and Hollard 2U franchise shops, Ghanaians can find Hollard at Shell Fuel Station Welcome Shops, Melcom stores and online at www.hollard.com.gh, www.melcom.com/hollard-insurance and www.jumia.com.gh for all their insurance needs.
