Few insurance companies have demonstrated audacity and boldness when it comes to digital transformation like StarLife Assurance.
Innovation has always been at the heart of the company. But its recent foray into Robotic Process Automation (RPA) has taken the insurance industry by storm. With Enterprise Computing Ltd (ECL) as its technology partner, implementing RPA has transformed the way the nation’s solid partner for life does business.
This decision to implement RPA is a testament to their commitment to innovation, and we at ECL are proud to have been a part of this journey as their trusted partner. Through RPA, they have not only reduced manual effort dependency but consequently have set the pace in creating an unparalleled experience for their customers.
We are excited to see where this partnership will take them in the future, and we look forward to continuing to support them on their journey toward achieving even greater success through automation.
Congratulations to the team for their bold and innovative move towards greater efficiency and effectiveness in their business operations!
The ECL-StarLife Assurance Project
ECL recently completed a game-changing RPA assessment and deployment project for StarLife Assurance’s underwriting process, unlocking remarkable improvements in their onboarding, bank mandate filing, and policy document uploading processes. With this implementation, StarLife Assurance was able to free up valuable time and human resources to focus on more strategic tasks. And the results speak for themselves – with a jaw-dropping increase in daily to monthly target outputs per underwriter!
Leveraging their cutting-edge RPA Assessment Framework, ECL’s experts analyzed StarLife Assurance’s existing processes, identifying prime opportunities for automation. They then crafted a proof of concept, designed an implementation roadmap, and developed a sophisticated monitoring platform for seamless execution.
The impact of this RPA implementation has been nothing short of impressive. StarLife Assurance has significantly reduced manual effort, resulting in faster response times to customer requests and top-notch customer service. With this improvement, they can innovate more and support their customers – truly a win-win situation!
This success story is a testament to StarLife Assurance’s commitment to embracing digital transformation and staying at the forefront of the insurance industry. With ECL as their trusted partner in RPA, the future looks brighter than ever for StarLife Assurance, as they continue to pave the way in delivering unparalleled service to their valued customers.
RPA
Robotic Process Automation (RPA) is rapidly gaining traction across various sectors, including finance, insurance, healthcare, manufacturing, energy, logistics, and more, as organizations seek ways to streamline operations and boost productivity.
With RPA, businesses can automate repetitive tasks, eliminate manual errors, and accelerate processes, resulting in significant time and cost savings. This also results in improved operational efficiency and customer satisfaction. The ECL approach analyzes existing processes and identifies prime opportunities for automation, creating a tailored roadmap for implementation.
The company is obsessed with customer success, with their 24/7 in-country fanatical support ensuring smooth operations and maximum uptime. Their deep expertise in RPA and understanding of industry-specific challenges make them the go-to partner for organizations looking to optimize their operations and achieve their business goals.
About ECL
ECL is an ISO-certified professional services company that provides specialized technology solutions to businesses across a range of industries with a focus on 24/7 fanatical support. It offers enterprise solutions in hybrid cloud infrastructure, cybersecurity, backup & recovery, and business process automation. It is currently located in Ghana and Liberia and are fast expanding globally.
