Prudential Bank builds capacity of clients on digital offerings


Prudential Bank Limited (PLB) has organised a day’s digital banking summit to expose customers to the various digital offerings of the bank.

It was attended by more than 50 participants drawn from churches, international non-governmental organisations, government agencies, oil & gas, logistics and insurance sectors, universities, among others.

The programme was on the theme ‘Unleashing your Potential via Digital Tools’.

As part of the programme, there was a demonstration on the digital innovation solutions developed by the bank by its Digital Transformation Department.

They included the Prepaid Card platform designed for managing prepaid cards, Mastercard Corporate card, and the DigiPay portal to facilitate bulk payments to both bank accounts and mobile money wallets.

The Managing Director of PLB, Mr. Bernard Gyebi, addressing the opening ceremony, said it formed part of the bank’s mission to encourage wider adoption of its digital services among both existing and potential customers.

He explained that the summit was also to shed light on the diverse range of digital banking products and services tailored to meet the everyday banking needs of customers.

Mr. Gyebi said the summit provided a unique opportunity for participants to engage with the bank’s experts and gain valuable insights into the evolving landscape of digital banking.

“In a world that’s rapidly embracing digital innovations, Prudential Bank Limited is setting the pace and showcasing its commitment to staying at the forefront of banking technology and financial inclusion,” he stated.

The Managing Director said: “With a strong focus on customer empowerment and cutting-edge digital tools, the Digital Banking Summit was more than just an event; it was a glimpse into the future of banking. Prudential Bank believes that every customer has untapped financial potential, and with the right digital tools, this potential can be harnessed like never before”.

He expressed gratitude for the trust and support extended to the bank by its customers and urged them to continue their “Journey with Prudential Bank”.

The Chief Information Officer of PLB, Mr. Leopold Armah, in a presentation on the evolution of banking, said the global market had entered the era of globalization, which was characterised by numerous technical innovations.

“The banking industry is primed to lead the next wave of payment disruptions around the world,” he predicted.

Leopold said artificial intelligence (AI) tools and social media were the next frontier of banking. He said PBL currently has a digital product tailored for every segment of the market.

Ebow Quayson, Executive Head of Business at Prudential Bank, in a presentation on the Bank’s payments and collections ecosystem, said PLB used an array of payment and collections solutions, including the Pan-African Payments and Settlements System (PAPSS), MPay, eCommerce, POS, Corporate cards, the MTN, GhanaPay & Zeepay products to deliver to their expectations.

He emphasised the bank’s commitment to working closely with customers to customise solutions that cater for their specific unique needs.

The digital summit is the 2nd in the series of the bank’s knowledge-sharing and customer engagement initiatives this year.

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