GACL launches 2023 Customer Service Week at KIA


The Managing Director of Ghana Airports Company Limited (GACL), Mrs. Pamela Djamson-Tettey, has urged staff and stakeholders to renew their commitment to ‘Team Service’ to place Kotoka International Airport (KIA) on the global map.

She said this at the launch of the 2023 Customer Service Week being celebrated globally from October 2 – 6, 2023 under the theme ‘Team Service’.

Mrs. Djamson-Tettey indicated that the celebration offered management of GACL the opportunity to declare its commitment to dedicated staff behind the wheels of service. She expressed appreciation to stakeholders and passengers for their immense contribution to service delivery and patronage of the airports’ service.

She noted the recent Level 1 Accreditation ACI Airport Customer Experience attained by Kotoka International Airport as a testament of the hard work and dedication of the entire airport community and said it reflected the unwavering commitment to provide exceptional services to passengers, partners and stakeholders.

Madam Djamson-Tettey further noted strides made in airport service delivery, citing the Airport Service Quality (ASQ) awards for which Kotoka international Airport had been a recipient on three (3) consecutive occasions; Best Airport by Region and size – 2-5 million passengers for 2019, 2020 & 2021.  She stressed that the successes chalked had put Kotoka International Airport and Ghana on an enviable pedestal in the global aviation industry space and urged staff to strive to do more.

The Customer Service Manager, Mr. Eric Prempeh, in his remarks, indicated that GACL’s service journey had been built on the desire to deliver an exceptional customer experience. He called for more collaboration between stakeholders and departments to repeatedly offer customers a world-class service experience.

The highlight of the launch of the Customer Service Week was the signing of the Service Pledge by management, staff and stakeholders present at the event. The Service Pledge is basically a commitment by all to work together as a team to deliver outstanding customer experience to passengers and stakeholders.

The Customer Service Week, expected to be observed at all GACL operated airports, will feature activities such as the Customer Service Awareness Forum, Airport Service Quiz, a Photo Booth Session with passengers, and visits to stakeholders, among others.

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