Access Bank reaffirms commitment to customer satisfaction


Access Bank has assured its customers and prospective ones of products and services which meet their satisfaction.

The bank’s Executive Director-Retail and Digital Banking, Pearl Nkrumah, reiterated this commitment at the launch of Access Bank’s Customer Service Week in Accra. She indicated that the theme for this year’s Customer Service Week celebration, ‘You are our YOUniverse’, emphasises the important role customers play in the company’s existence – therefore the need to ensure best customer service activities.

“As we approach our Customer Service Week celebration, we would like to acknowledge and appreciate the importance of our customers; we are because our clients are, and without their businesses and trust we do not think Access Bank would still be in business. Therefore, we take this opportunity to reassure our customers of the best of services,” she said.

Ms. Nkrumah highlighted steps taken by the bank to ensure continued customer service satisfaction, adding that the bank continues to support small and medium-sized enterprises (SMEs) through capacity building, financial assistance and access to the market.

Other initiatives include a partnership with Uber to make transportation cheaper for the bank’s customers. “We know mobility is very essential, hence we have been very deliberate in partnering with Uber to make their fares very affordable for Ghanaians to commute from one place to another.

“We are also making car ownership easy for our clients; we have partnered VW and Toyota to help our customers have flexible financial support in order to get themselves cars, especially those manufactured and assembled here in Ghana,” she added.

Ms. Nkrumah again indicated that the bank has a quick loan initiative for all salaried account holders.

Speaking on initiatives for women, she said the bank is taking a further step by dedicating over a million cedis in prices to continue enhancing the ‘Womenpreneur pitch-a-ton’ flagship programme, which is aimed at supporting more women to grow their businesses through incubation and mentorship.  “This year, we have enhanced the prices, benefits and initiative – which actually includes taking one’s business outside Ghana by ensuring all logistics required will be provided.”

Executive Director-Wholesale Banking, James Bruce – speaking on the customer week’s theme, said the bank has partnered with Development Bank Ghana, Ecowas Bank, Ghana Export Promotion Authority and also the Pharmaceutical Society of Ghana with the aim of strengthening Access Bank’s proposition to its clients and facilitating cheaper funding for them.

“One important thing that comes with trading is communication, therefore we have specialised desks at the wholesale banking sector which include Lebanese, German, Chinese and French desks. This was added recently with specialists who speak these languages, to help in structuring the client’s trade and also to help clients communicate with business partners on the other side,” he added.

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