First National Bank has once again demonstrated its leadership in digital platform innovation by winning seven awards at the 2023 World’s Best Consumer Digital Banks in Africa, hosted by Global Finance. The accolades recognise First National Bank’s leadership in areas such as the user experience of its digital interfaces, information security and fraud prevention, among others.
First National Bank CEO Jacques Celliers says: “It’s an honour to be recognised for being at the forefront of digital platform innovation on the African continent.
“Even though each of our markets is at a different point in its digital journey, these awards indicate that we are on the right track with our strategy to build a trusted platform with reliable digital interfaces. We firmly believe that customer experience and fraud prevention are key contributors to building trust, and we’re delighted to be recognised as the leader in these areas.”
The accolades awarded to First National Bank include:
- Best Consumer Mobile Banking App in Africa
- Best Consumer Digital Bank for User Experience design in Africa
- Best Consumer Digital Bank for Information Security and Fraud Management in Africa
- Best Consumer Digital Bank in South Africa
- Best Consumer Digital Bank for User Experience design in South Africa
- Best Consumer Mobile Banking App – country winner in South Africa
- Best Consumer Digital Bank for Information Security and Fraud Management in South Africa
“With a record number of digital interactions, channels such as our First National Bank Mobile App have become a one-stop shop for millions of customers. We are working to make the mobile App free-to-access for our customers across all subsidiaries – and they will not have to pay for data to use it. We keep coming up with new ways to help our customers reach their goals,” concludes Celliers.
In his reaction to the awards’ announcement, the Chief Executive Officer-First National Bank Ghana, Warren Adams, explained that these accolades confirm all the efforts First National Bank puts into offering helpful, easy and safe platforms that make financial services more accessible to its customers.
“We offer value to our customers in many ways that help them make more informed decisions about their personal and business finances. At the heart of our brand promise is the concept of help, and we always strive to give customers all the help they need – when and where they need it,” he added.
“Access to technology is key to bringing more people into the world of financial services, and we continue working hard to make it easier for customers in our markets to participate in economic activity.”