Kotoka International Airport has attained Level 1 of the Airports Council International (ACI) Customer Experience Accreditation programme.
The ACI Airport Customer Experience Accreditation programme is the first worldwide customer experience management accreditation designed specifically for the airport industry and dedicated to ACI member-airports. The key objective of the ACI Airport Customer Experience Accreditation is to help airports improve their practices and promote a direct positive impact on customer satisfaction to meet customers’ ever-evolving expectations.
The accreditation programme has five levels that guide airports in their approach to customer experience management. This enables airports to identify new practices that can be developed in the short- and long-term to progress through the levels of accreditation.
This accreditation by ACI demonstrates our commitment to improving the customer experience for our cherished customers.
Reacting to news of the award, the Managing Director-Ghana Airports Company Limited, GACL, Mrs. Pamela Djamson-Tettey said: “GACL is delighted that Kotoka International Airport has received the Level 1 Accreditation by ACI. GACL has over the years made deliberate investments in customer experience initiatives with the view to creating memorable experiences for our passengers. This accreditation is yet another justification and an indication of commitment to customer satisfaction at our airports. We will continue to harness efforts and resources to make the passenger journey a pleasant and memorable one.’’ she added.