Hollard launches new customer experience centre

Cynthia Ofori- Dwumfuo, Group Head of Marketing and Corporate Affairs

Insurance group Hollard Ghana and its subsidiaries Hollard Insurance and Hollard Life Assurance have launched a swanky Customer Experience Centre and toll-free customer service line to deliver exceptional experiences to their stakeholders.

The Hollard Customer Experience Centre is primarily a call centre strategically located at the group’s head office at Capital Place, Airport Residential Area, serving customers nationwide. It is equipped with innovative technology and highly skilled Customer Experience Advisors responsible for promptly addressing the needs of enquirers and customers of the insurance group. The centre will address their insurance queries, including claims and policy updates in English, Twi, Ewe, and Hausa.

A highlight of the launch of the Customer Experience Centre is Hollard Ghana’s new toll-free number, 0800-444-999. The public can contact the group of companies every weekday without charge. Upon dialling, they will be welcomed by Hollard’s popular Chatbot ambassador, Araba Hollard, who will direct them to the relevant advisor. They can easily connect with Hollard via all mobile networks from anywhere in the country, removing geographical barriers and ensuring that assistance is just a phone call away.

Speaking on the announcement, the Group Head of Marketing and Corporate Affairs, Cynthia Ofori- Dwumfuo, said the initiative is driven by the company’s purpose to continuously seek a better way to satisfy the needs of their customers.

“We are thrilled to introduce our Customer Experience Centre and toll-free number to Ghana because we’re big on delivering premium service. Our focus on customer experience reaffirms our commitment to showing them care and dignity. Our stakeholders know us well for our innovative insurance solutions customised to the unique risks they face, so this is business as usual for us. We truly love to put our customers first, so this centre will make us even more accessible.”

“On the operational side, we’re big on productivity. We have optimised the toll-free number and the Customer Experience Centre to achieve operational efficiency while serving customer needs in real-time. This means shorter call wait times, instant responses, product sign-ups, renewals, and more. We’re delivering prompt assistance while maintaining international standards of professionalism. We’re proud of our work upscaling our customer engagement touchpoints. We’ve progressed beyond simple switchboard calls.”.

With the introduction of the new toll-free number, all existing Hollard Insurance and Hollard Life telephone numbers now route to this toll–free number.

About Hollard Ghana

The country’s favourite insurance group is Hollard Ghana, with subsidiaries Hollard Insurance and Hollard Life Assurance. The group combines its deep local knowledge of the market, having previously operated in Ghana for 25 years as Metropolitan Insurance, with the world-class expertise of an international insurance brand in 18 countries worldwide. With feet firmly planted on Ghanaian soil but headquartered in South Africa, Hollard delivers innovative insurance solutions and customised, including funeral, personal accident, motor, business, travel, home, and more, and can be reached via 0307000599. Beyond various nationwide office branches and Hollard 2U franchise shops, Ghanaians can find Hollard at Shell Fuel Station Welcome Shops, Melcom stores and online at www.hollard.com.gh, https://melcom.com/hollard-insurance and www.jumia.com.gh for all their insurance needs.

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