Inlaks, a leading ICT infrastructure and systems integrator in sub-Saharan Africa, has been recognised as an Outstanding Technology Company Driving Financial Inclusion Strategies in Africa.
The company received this recognition during the Microfinance Transformational Masterclass and Financial Inclusion Awards in Sierra Leone. The three-day workshop, organised by the central bank of Sierra Leone, aimed to boost the growth of Microfinance Banks, Credit Funding, and Community Banks – with a particular focus on supporting SMEs.
Represented by Joseph Agyeman-Badu, Head of Business Development, Africa Operations; and Olaitan Ojo, Sales Account Manager, Inlaks participated as a Platinum partner and facilitated a session on providing financial institutions with the right tools to improve customer experience.
These products are offered through the Inlaks Digital Solutions 2.0 – consisting of the Customer Relationship Management platform that handles Customer Complaints, a Self-Service Portal for seamless customer engagement, the Inlaks Dormant Accounts Management System, Branch Digitisation and Omnichannel Digitisation.
Commenting on the Awards, Olufemi Muraino, Executive Director-Inlaks, emphasised the organisation’s commitment to supporting microfinance institutions through efficient IT solutions.
“Inlaks takes pride in being recognised for these efforts, and we are determined to do even more. Financial inclusion is essential for economic growth and sustainability. With the rise in digital financial services, there is an opportunity to reach more people and businesses to enhance financial inclusion. This approach is a key driver for Inlaks as we embark on our innovative journey into the future. Digital platforms improve transactions and credit funding, making them critical for financial institutions – particularly in areas without physical branches,” he said.
According to the International Finance Corporation, introducing digital financial services has created affordable, accessible and sustainable solutions – leading to an increase of financial inclusion in Africa. Inlaks has played an instrumental role in capacity-building across the continent. In addition, Inlaks shares a similar vision with Sierra Leone’s financial inclusion strategy from 2022 to 2026; further supporting the country’s Microfinance Association through shared /centralised banking.
“Our efforts to strengthen financial inclusion are also reflected in the prioritised services we offer to microfinance institutions, enabling them to support low-income individuals and businesses and drive economic growth,” added Olufemi Muraino.
Inlaks continues to drive growth through IT-enabled solutions for financial institutions across the West, East and is expanding to Southern Africa.
Inlaks
Inlaks is a leading systems integrator in sub-Saharan Africa, with operations in Nigeria, Ghana, East Africa and other regions within the sub-Saharan African market. The company has established partnerships with leading original equipment manufacturers (OEMs) in the technology industry, allowing it to provide world-class information technology solutions that consistently exceed customer expectations.
Over the years, Inlaks has established itself as the primary provider of ICT and Infrastructure Solutions, enabling customers to effectively seize new market opportunities and enhance their service offerings. Its impressive customer base includes several central banks in East and West Africa, as well as other key customers within the region. As a result, Inlaks has emerged as the dominant Information Technology Company in Africa.
Inlaks serves diverse segments across various industries including banking, telecommunication, oil/gas, power, utilities and distribution sectors of the economy.
