Managers of wholly-owned and indigenous Ghanaian four-star Best Western Premier (BWP), Accra Airport Hotel have paid glowing commendation and appreciation to bookers and partners of the facility for their worthy and fruitful business partnership throughout the year.
At a bookers’ cocktail event hosted by BWP Hotel last Friday, management thrilled representatives of the hotel’s bookers and business partners with mouth-watering packages, delicious recipes of the hotel’s cuisines and good music, all in appreciation of their support throughout the year.
Chief Executive Officer (CEO) of BWP, Zibrim Yamusah, in an address read on his behalf by his wife, Sheila Yamusah, pointed out to the bookers, saying: “We rely significantly on business from your esteemed companies to keep our rooms occupied, and the state-of-the art meeting, conference and events facilities we have filled all the time to enable us continue to generate adequate revenue to keep our hotel in business”.
According to Mr. Yamusah, due to the premium placed on the contribution of the hotel’s business partners, there was always a need on the part of the hotel to aim to deliver thoughtful, individualised service, and always find new ways to surprise and delight esteemed corporate guests.
The CEO stated: “As bookers of your esteemed companies, you are the most important advocates of our brand. We, therefore, assure you that we will continue to be recognisable for personalised and high-quality standards, and maintain the values that we stand for”.
Recounting how it all began, Mr. Yamusah said: “My wife, Sheila, and I decided to start something small that would give us additional income to supplement our salaries when we returned from a tour of posting to Germany”.
Airside hotel, which was originally being built as residence for the couple was, therefore, converted into a 7-guest room hotel.
With a robust vision to grow the hotel business into the largest locally-owned hotel business in Ghana, the couple opened BWP Hotel in May 2010.
The soon-to-be opened third hotel, which is a member of the Marriott brand – Protea Hotels by Marriott – a 15-storey building with 200 guest rooms, will get the investors close to achieving their vision.
Mr. Yamusah assured clients that the Best Western Premier, Accra Airport Hotel will continue to keep up with the new trends in the industry and respond appropriately.
“Indeed, as a world-class hotel, we accept the fact that the only constant in life and in business is change. Customer satisfaction comes for us as a daily joy, not a daily challenge.
“The guest is considered the king in our hotel since the whole purpose of the business is to keep him or her happy. As an indigenous hotel which is sometimes discriminated against, we are, therefore, always striving extra hard to be ahead of the competition and we will always continue to look out for new ways to achieve that,” he said.