Golden Bean Hotel has been honored for its quality customer service delivery and other consumer relations excellence.
At the 10th Ghana Customer Service Development Initiative Awards held at the Accra City Hotel last week, Golden Bean Hotel received a Gold Honor for meeting the international customer service standard requirement and recognized as the Best brand in good standing in the delivery of Customer Service Excellence and Consumer Relations in Ghana.
The 2022 National Customer Service Development Dialogue & Gold Label Customer Excellence recognitions was held under the theme: The role of Customer Service in a turbulent Global Economy and Ghana’s Economic Recovery. Chairperson was Rev. Dr. Nanayaa Prempeh LLB, FloD Chairman, Tin-lfa Group.
The criteria for the awards is based on independent service auditing and analysis of brands on key customer and consumer priorities in line with international best practices with over six months survey.
Golden Bean Hotel was adjudged a Customer Experience Focused and Result Oriented Hotel for the year 2022-2023.
Executives of the hotel including: Maame Ama Asantewaa Adjem, Sales and Marketing Manager, Lois Ayerki Lartey, Reservations Officer and Randy Attuquaye Clottey, Financial Controller were present at the event to receive the Award.
Speaking to newsmen, Maame Ama Adjem said the hotel was proud to be associated with the Ghana Customer Service Development Initiative to promote good customer service experience in the tourism industry and for Golden Bean Hotel to be recognized as one of the best facilities spearheading quality customer service in a hotel facility.
Golden Bean Hotel, she reiterated brands itself with its mantra; Hospitality beyond expectation by living beyond the expectation of guests and anticipate their needs with quality customer service experience for them to get full satisfaction.
Maame Ama Adjem seized the opportunity to invite the public to visit the Golden Bean Hotel this festive season for an amazing experience. “Come and enjoy our tantalizing buffets while we thrill you with lots of activities”.
The General Manager of the Golden Bean Hotel, Mr. Francis Alley Deyegbe who welcomed the award with pride commended the organizers for promoting quality service in the hospitality industry.
He called on stakeholders in the industry to invest in quality customer service to boost the sector explaining that programs such as staff training, introduction of reliable services and soliciting for client feedbacks should be taken seriously to drive the course.
The hospitality industry, he observed is becoming dynamic as society keeps changing with technology and as such it is imperative that as stakeholders, client’s needs are anticipated and delivered adequately to boost the industry.
Golden Bean Hotel
Located in Nhyiaeso, Kumasi, the Ashanti Regional capital, Golden Bean Hotel aside its luxurious facilities invest a lot in the uniqueness of the hotel’s cuisine as demonstrated through the variety of daily buffet meals that begin with breakfast, goes on to lunch and finally to a buffet spread dinner uniquely presented.
