The Vodafone Ghana Foundation has reintroduced the Vodafone SuperCare service to students at the Mampong Senior High Technical School for the Deaf in Mampong Akuapem as part of its Care Month initiative.
In 2017, Vodafone Ghana launched the SuperCare platform, a special customer support line for those who are hard of hearing. This was done as part of the telecoms company’s strategy to provide customers with a more inclusive and balanced experience across all platforms.
The Vodafone Ghana SuperCare team reintroduced the platform to the students during the presentation, and showed them how to use it.
Speaking about this initiative by the Vodafone Ghana team, Angela Mensah-Poku, Director of Digital and Commercial Operations, said: “We strive to enhance the accessibility and convenience of our services for clients with health issues or disabilities. We are able to create breakthroughs like SuperCare because of this focus”.
In relation to the Care Month initiative, she added: “The focus of October has been on demonstrating to our consumers how much we value them through various events at various touchpoints. We are thrilled to have involved school-age children in this endeavour”.
Grace Ofori-Yeboah, the Principal of Mampong Senior High Technical School for the Deaf, showed her gratitude to the Vodafone team by saying: “Your input and enthusiasm in reintroducing the SuperCare service to the Deaf community was most helpful. Your efforts will go a long way to help both staff and students make a vast improvement in teaching and learning”.
The Vodafone Foundation also took the opportunity to educate both teachers and students on how to use digital learning platforms and incorporate technology into lessons. Among other things, the students learned how to build circuits and alarm systems.
Vodafone Ghana designated October as the month to commemorate its Care Month initiatives. The campaign was a way to appreciate both employees who consistently make customers happy and customers who help the business grow.