MTN Ghana has organised community engagement sessions with a cross-section of customers in five regions, with recent sessions held in the West and Central Regions to sensitise them to register their SIM cards with the Ghana Card.
The forums were attended by a cross-section of artisans including dressmakers, tailors, hairdressers and beauticians, masons, mechanics and several others. The sessions also gave MTN the opportunity to interact with customers and solicit feedback. Officials took turns to educate customers on the company’s products and services.
In recent engagements in Swedru and Takoradi, customers were educated on the importance of the ongoing SIM registration and the need for every customer to register their SIM card with Ghana card.
In addition, customers were educated on reasons for network challenges in their communities, the actions and initiatives MTN is taking to resolve these issues, and the role of customers in addressing these challenges. One of the critical issues discussed was the fibre-cut menace.
During the forum, the MTN Network Manager for Southwest Business District, Mr. Teddy Hayford Acquah, explained fibre technology and the impact of fibre cuts on network quality. He outlined some of the activities that cause fibre cuts, which include road and fuel station constructions and illegal mining (galamsey). He touched on what MTN is doing to avert the situation and requested customers support by reporting suspicious activities in their communities.
The participants also discussed with the MTN team how the company can serve them better in their communities. They were excited to see MTN officials arrive at their doorsteps to give them a listening ear.
In his closing remarks at the forum in Takoradi, the Senior Manager for MTN Southwest Business District, Prince Owusu Nyarko, expressed his gratitude to customers for their presence and feedback – which he believes will enable the business to enhance its products and services. With August being Mobile Money Month, the MTN team assured customers of their services’. They also explained how they can detect and prevent fraud while using the MoMo service.
