Bolt launches ‘Call-A-Bolt’ for greater access to mobility for all


Bolt in Ghana has launched Call-A-Bolt, a functionality available from 1 September 2022. Call-A-Bolt has been initiated to provide those who need ride-hailing services and may not have access to a smartphone that can download the Bolt app, or may have limited access to Internet connectivity. Call-A-Bolt can be contacted on the toll-free number provided by the company.

The Call-A-Bolt initiative is a new service that will make ordering a Bolt car easy, convenient and seamless no matter the situation you are in.

David Kotei Nikoi, Country Manager for Bolt in Ghana said: “At Bolt, our primary mission is to make urban transportation for all riders easier, quicker and more reliable. We have realised that most of our clients at some point in time experience challenges concerning the app and Internet accessibility, so we decided to develop this service to help in times of these uncertainties and challenges”.

Mr. Nikoi reiterated that to increase their rider-reach and expansion portfolio, Bolt decided to also factor-in another core target audience with no Internet connection – ‘yam-phone’ users. He emphasised that this new service is simply for them as well.

Here is how the Call-A-Bolt service works:

Call the Bolt toll-free number which can be accessed via the app or the company’s website; immediate call back from any Bolt Support agent will be received to take details about the trip request; an SMS confirmation will be received on the ride being booked with the driver’s details; the driver will come and pick you up within 5 minutes.

There are zero charges to this call. All rides through the Call-A-Bolt category are cash trips. Passengers are to make sure they have sufficient funds for the trip upon confirming with the Bolt Support Agent.

Bolt is the leading mobility platform in Ghana, creating economic opportunities for many passengers with affordable, safe and reliable transport solutions with the tap of a button.

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