FBNBank has reaffirmed its approach to service with a promise to offer the best service yet to its customers this year.
The Bank got its staff to undertake two Health Walk events in Accra and Kumasi, and used the occasion to set the tone for what is expected to be a great year of service and partnership to the Bank’s stakeholder-groups especially customers and clients.
The Health Walk which was held simultaneously in Accra and Kumasi over a distance of 14 kilometres had staff, customers and clients participating. In Accra the walk started from the Bank’s yet-to-be opened Madina-Atomic branch near the Atomic roundabout and ended at the FBNBank head office on the Liberation Road. In Kumasi the walk began from the Bank’s Adum Branch and terminated at the Suame Branch.
Speaking to participants at the end of the Health Walk in Accra, FBNBank’s Managing Director, Victor Yaw Asante said, “Last year, 2021, was our 25th anniversary year and we celebrated it with a renewed sense of service to our stakeholders via several touchpoints and ensuring that we continue to put them at the heart of what we do. 2022 holds a lot of promise for us as a Bank and also as individuals. Being the year that comes after our 25th anniversary celebration, we have a lot to do to keep the momentum up. We have made gains which we must build upon. It was good to see how everyone made the effort to join and complete the walk today. It shows strongly that we are ready and willing to set in motion our agenda for 2022. This year must be the year where we deliver the most value to our stakeholders; our clients and customers especially. We remain committed to putting them at the heart of what we do, delivering the gold standard of value and excellence to them at all our touchpoints.” He added that “we cannot do what we set out to achieve without acknowledging the challenges we would face. Aside of being an activity for us to bond, this walk is also a symbolic event that says we are ready to do even better in 2022.
Mr. Asante touched on the need for staff to stay healthy and be competition-ready, the need to be resilient and also the need to work together always as the three lessons staff should pick from the walk activity. He used these three points to convey his expectations of the staff with respect to the Bank’s 2022 agenda. “All these are required ingredients for the expected performance in 2022. We need to stay healthy, strong, resilient and be able to work as a team to achieve our 2022 objectives. There shall certainly be challenges. However, our resilience and focus should see us through,” he added.
The participants were treated to refreshments and good music from Samini who is also the Bank’s Digital Products Ambassador. The Kumasi event was led by the Area Manager for Northern Ghana, Mr. Philip Afari who addressed the participants after the walk.
FBNBank Ghana has in its over 25 years of operating in Ghana remained focused on putting its customers, staff and other stakeholders first. This, it has sought to do through the value and excellence of what the Bank contributes to the relationship with its stakeholders, particularly the customers. The Bank is a member of the First Bank of Nigeria Limited Group which is renowned for its great customer service and general stakeholder engagement garnered over its 127 years of operation. FBNBank Ghana has 21 branches and two agencies across the country with close to 500 staff. FBNBank offers universal banking services to individuals and businesses in Ghana.