We are working closely to improve the re-registration system – MTN assures customers

We are working closely to improve the re-registration system – MTN

…as it provides updates on increased FBB services

MTN Ghana has assured its customers of proper measures that are being put in place by the company to help create a conducive atmosphere for the on-going SIM card re-registration exercise in the country.

As part of measures to respond to the demand of the increasing number of customers that troop into the various customer service centres across the country to re-register their SIM cards, the Regulatory Manager of MTN, Samuel Bartels has indicated that several engagements have been made to ensure the success of the programme.

“We are deploying other means to help the system and also working closely with the National Communication Authority (NCA) through weekly meetings on the performance of the application for the re-registration of SIM cards.

We also update them on the feedbacks of the app for them to improve on it because the performance of the app is very key to our ability to achieve the numbers that we are supposed to register before the end of March,” he said.

He was speaking at a press briefing to provide media update on the ongoing SIM re-registration exercise and measures being taken to ensure a smooth process.

Highlighting some challenges that have as a result slowed down the process, he said the application that is currently used has reduced the number of agents compared to previous registration that was done through the use of their own application, limiting the speed at which the process should go.

Another problem has to do with some customers not taking the first step of registration before visiting the centres. He said these people have to be attended to before going through the next step, advising that customers should use the USSD code option first before visiting the centre for the biometric registration.

Measures taken

In order to properly address the surge in the number of clients that visits the various offices, Mr. Bartels hinted that there are different avenues specifically created for the re-registration purposes.

“We have different channels in place, one of which is the service centres, our connect stores, our distributor branches, our partnership with local branches we call them the light retail scheme. We have community activations that we are doing and institutional activation as well. We call on customers to patronize all these platforms to get their SIMs registered,” he stated.

Review of FBB and Turbonet

Following the review for the prices of Fixed Broadband services, (Fibre Broadband and Turbonet) in other to align with the market rates, some major concerns raised by customers were addressed.

Data & Devices Manager, Abdul-Latif Issahaku addressing some of the issues stated that the increase will not affect installation or previous subscription. He stated that the mode of purchase for the data has not changed, calling on customers to visit their website for all updates concerning the review of the data rates.



Leave a Reply