Vivo Energy Ghana, the distributor and marketer of shell-branded products, has held its Annual Retailer Awards and Dinner Dance to honour and recognise team members who contributed immensely during the year under review.
The night saw over 50 retailers and some operational managers celebrated for distinguishing themselves in various areas of the business during 2019 and 2020. This forms part of measures to boost the confidence of retailers.
In a speech read on behalf of the Managing Director, Reindolf Domey – Vivo Energy’s Operations Manager – indicated that the company has already taken steps to build a strong customer service aimed at using digital platforms to meet the current trends in business.
“Vivo Energy’s retail business started its digital evolution a few years ago, and with the current global demand for businesses to join the digital ecosystem we seek to entrench what we have already started; hence the theme for this year’s retail awards – ‘Embedding Digital Change for Growth’,” he stated.
According to him, the digitalisation of systems will offer retailers and frontline staff convenience, efficiency, real-time access and visibility over station operations irrespective of time and location, while consumers enjoy convenience, speed of service, assurance of service quality and quantity of product dispensed.
Reiterating on measures taken to achieve the change of service through digitalisation, Mr. Domey indicated that: “To intensify our digitalisation agenda, we have successfully rolled-out a total of seventy-five automated service stations across our network”.
Mr. Domey further indicated that the company has over the years been very committed to the safety of both staff and assets of the company, ensuring that the Health, Safety, Security and Environment (HSSE) standards are keenly observed by retailers; hence achieving an excellent performance in safety.
“Our safety commitment as a company culminated in yet another wonderful performance, as we achieved 4,754 Goal Zero days as at the end of November 2021; that is over twelve years of work without any recordable incident – safeguarding people, assets, the environment and our reputation,” he noted.
Impacts on communities
Highlighting some community impacts made by the company, Mr. Domey stated: “As a socially responsible company, we also continue to impact our communities positively by creating lasting social and economic benefits for these communities under our sustainability plan. Through the generous support from you, our dear retailers, we were able to reach out to lots of people with appropriate Personal Protective Equipment (PPE) during the peak of COVID-19 pandemic last year under the Retailer Sustainability Programme”.
The partnership won the company an envied Light Bulb Award at the Vivo Group Awards, because of support received from the retailers to light up the lives of many people during those darkest of moments, Mr. Domey stated.
Mr. Domey advised that with emergence of the Omicron variant, which is more transmissible, the various teams should strictly adhere to all the protocols and take their COVID-19 jabs if not yet taken.
The ultimate award-winner for 2020, Mary Appiah, expressed her deepest gratitude to leadership of the company and urged other colleagues to contribute in the company’s growth through hard work.
The Awards
The Ultimate award-winner for Country Retailer of the Year 2019 – which is the Global Award – was Andrew Kwesi Kafe of Trasacco Road Service Station. Gold Retailer of the Year 2019, Global Award went to Augustine Osei-Bonsu of Dansoman & Nima service station, and was the 2nd most prestigious award after the Ultimate.
Vincent Glawu of Takoradi Anaji Service Station took the Overall Service Champion & Quality Marshal of the Year 2019, a Global Award from Shell Int. Smiling Stars Award. Ultimate Award for the year 2020, that is Country Retailer of the Year 2020, went to Ms. Mary Appiah of Westlands Service Station. Zones within all the regions were also awarded for their performance.
