The 2021 edition of the Puma Customer Week has taken place to exceptional embrace from the company’s loyal customers.
Running from December 6-10, it has seen some core Puma Energy Staff including Henry Osei, General Manager, Puma Energy Ghana and some other key personnel visit select retail sites and interacting with its loyal base.
Themed ‘The Big Jump’, each selected station was visited by its VIP guests (senior management, retail team and staff of Puma) and assessed on the basis of its 50 golden points. The exercise covers retail operational excellence, on-site merchandising at the forecourt and general health and safety.
The Puma staff throughout the week were assessd on the quality of customer service and reward the best performing stations with the Customer Week certificates and badges.
“This year, we have dedicated a week to also engage the customers at our retail sites to collect feedback on ways we can better their experience at our retail service stations. By participating, Puma staff are contributing to the development of its customer culture and also help enhance its retail excellence, superior customer service and a commitment to health and safety across its sites nationwide.”
Puma says the exercise is to encourage everyone to jump higher, further and better for its customers hence ‘The Big Jump’. Puma Energy Distribution Ghana Limited is part of a global oil and gas conglomerate operating in 40 countries. The company currently operates over 80 retail stations across the country.