The Agricultural Development Bank has indicated it will continue to work hard to improve on its service delivery to customers.
A recently published CIMG 2021 Customer Satisfaction Index Report indicated the bank’s customers were not happy with the service delivery of the bank and this the bank has pledged to improve.
“The results of the survey and in particular the open feedback is well acknowledged and will help us improve our operations and provide a more customer-centric banking service,” the bank said in a statement. “The survey will further improve on the bank’s feedback policy and further improve on the development of its products and services.”
The bank, since 2020, initiated and implemented an Integrated Management System – which includes Quality, Information Security, Business Continuity and Service Management Systems aimed at enhancing our service quality delivery.
In addition, ADB has established the Security Operations Centre (SOC) in line with the Regulator’s Cyber Security Directive aimed at ensuring the security and timely response to threats involving our customers among others.