The former Commissioner of the National Insurance Commission (NIC), Ms. Lydia Lariba Bawa, has reiterated the importance of periodic training and refresher courses for staff of insurance companies, to enable them better serve needs of the industry.
She stressed the need for continuous practical and hands-on training for staff development to engender value addition for the services provided by insurance companies to their clients.
She made the call after a three-day capacity building workshop organised by Imperial General Assurance for some of its technical staff from 24th – 26th May 2021, in Accra.
Ms. Bawa and Mr. Alfred Yaw Ofori-Kuragu, both Managing Consultants at AP & L Consult – a leading insurance broking firm, served as resource persons for the workshop.
The training covered various topics on motor insurance, engineering insurance, bond insurance, underwriting requirements, claim processes, and policy conditions among others.
The beneficiary staff were selected from the company’s underwriting, claims, retail and agency departments from its branches across the country.
The Managing Director of Imperial General Assurance, Mr. Robert Wugah, said his company remains committed to its vision of being noted for the provision of excellent insurance services in Ghana.
He said the training has offered staff of the company an opportunity to improve on their knowledge, skills and experience on the job.
“They (staff) are better equipped to continue delivering excellent services to our stakeholders, particularly to our customers. At Imperial, we reduce the anxiety of our customers while exceeding their expectations by giving them solid protection for their insurance policies.”
Imperial General Assurance is a wholly Ghanaian-owned insurance company that provides non-life insurance solutions in Ghana.