Convenient Banking – The Prudential Bank Way


The growing use of technology is making life easier, faster, better and more interesting. Over the years, technology has advanced significantly and created some of the most amazing tools and resources with a vast array of information at our fingertips thereby transforming the environment and the way we live.

This transformational shift has been fast-tracked by the Covid-19 pandemic which has resulted in the increasing deployment of digital solutions by organisations in a bid to lessen human physical interactions to stop the spread of the pandemic.

The ongoing deployment of digital tools has underpinned societal resilience and business continuity during the crisis and is expected to become the new normal in future.

Banks in particular, despite the suddenness of the pandemic and its attendant requirements for lockdowns and less physical interactions, have stepped up efforts to meet growing customer needs for digital/virtual solutions in order to remain competitive in the marketplace.

The Prudential Story

As a customer focused organisation, Prudential Bank Limited (PBL) continues to keep abreast of the times and has introduced innovative and essential products and services that assures business continuity even in the unlikely event of further restrictions or lockdown.

Customers are regularly reminded to avoid the use of cash for transacting business and to leverage all available tools and resources for self-service banking and 24/7 account access through the Bank’s mobile, online and other digital services.

The Bank, a leading indigenous private commercial bank in Ghana, seeks to continuously improve the effectiveness of its service delivery and to offer the latest electronic banking products and services to meet the different needs of individuals, commercial and corporate customers in an easy, convenient and secure way.

Included in the Bank’s digital services is its internet banking service, ‘NetWise’, which enables individual customers and businesses to Bank around the clock.

NetWise is a real-time solution designed to meet the online banking needs of customers; be it retail, commercial or corporate. It enables customers to have access to their bank accounts in real time 24/7 to transact their banking business.

Security features of Netwise

Commenting on the security features of NetWise, the Acting Head of Digital Transformation and Innovations at PBL, Leopold Armah said: “NetWise is a comprehensive and secure banking platform that provides customers with a convenient and secure means of accessing account details via the internet to make payments and carry out other transactions. Additionally, there is a requirement for a transaction password to authenticate transfers supported by security questions that have to be answered mandatorily.”

“The continuous enrichment and projection of the dynamic internet banking platform is in line with the Bank’s bold digital agenda to provide relevant products and services to positively impact the lifestyles of its customers.”

He continued: “to ensure a seamless digital product deployment, the Bank is also rolling out other customer-oriented solutions with the sole aim of empowering and truly liberating its customers to transact without limitations.”

Mr. Armah noted that with the attainment of both internationally recognised certifications (ISO 27001:2013 and PCI DSS – Payment Card Industry Data Security Standard), customers are thus assured of a safe and secure digital interaction with the bank.

NetWise offers speed and convenience

On his part, the Acting Executive Head of Business, Ebow Quayson, stressed the speed and convenience that NetWise affords customers in performing transactions such as transfers between own accounts, third party transfers, inter-bank transfers and mobile money transfers. Bulk payments, standing instructions, cheque book requisition, stop payment of cheques, instant bank account statements and many more services can also be done hassle free.

Mr. Quayson is confident that SMEs and Corporate businesses will see NetWise as a useful tool for driving efficiency and cost savings in their payment schedules and account reconciliations. Furthermore, the payment module’s notification feature for informing beneficiaries of authorized payments fosters good business relations between clients and their partners/suppliers.

Other products available from PBL include Gh-Link cards, e-zwich cards, Visa cards, Union Pay cards, USSD and mobile app, AlertWise notification services (both SMS and email),e-statements, POS terminals and Bulk payment platforms among others.

For further information please contact the Bank’s Customer Experience Center on 0551858585 / 0800000772 or visit the Bank’s website at Stay safe, follow all COVID-19 protocols while you bank SAFELY with NetWise……… around the clock!

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