FBNBank Ghana Limited, a subsidiary of First Bank of Nigeria Limited, has officially opened its Osu Oxford Street branch – bringing the total branch number nationwide to 20.
The new branch is expected to offer the quality universal banking services for which the bank has become noted to individuals, businesses and residents in Osu, especially the thousands that make use of the iconic street daily.
Non-Executive Director of FBNBank Ghana, Hannah Brenda Amoateng said: “We found it necessary to formally open this new ultra-modern Osu branch to enable us provide better service to you, our customers. This is because at FBNBank we always put our stakeholders, employees, customers and communities at the heart of the business; and everything we do is with the aim of meeting the needs of our different stakeholder groups”.
She emphasised that FBNBank Ghana is committed to becoming the clear leader in the country’s financial sector, and to setting the gold standard for customer experience and excellence in financial services solutions delivery.
Managing Director of FBNBank Ghana, Victor Yaw Asante, indicated that post COVID-19 the bank has been focused on driving its digital agenda, which aims to leverage new and evolving technologies to facilitate access to everyday financial services for its consumers and businesses alike.
“This has resulted in the opportunity presented to our customers to make realtime financial transactions using our bouquet of digital banking channels like *894# quick banking, FBNMobile, online banking and our agent banking channel,” he said
Chief Executive Officer-Ghana Investment Promotion Centre, Yofi Grant, urged the bank to strive at providing extraordinary services to its clientele just as it has done with opening an ultra-modern branch. He added that banking is a service that succeeds based upon relationships, and so bankers must keep an eye on their relationship with clients.
“FBNBank’s existence in Ghana, for 24 years and counting, exemplifies the success of foreign direct investment; and this is a relationship that goes beyond banking, which is what government is seeking in foreigners who want to do business with Ghana. Government is committed to transforming the infrastructure ecosystem, and FBNBank has a role to play in that transformative agenda,” he said.
Management of FBNBank notified that with opening of the Osu branch, its Premium Banking Service (PBS) – which is an invitation-only banking experience provided to a dedicated segment of its clientele – is now only available at the Osu, Ring Road Central, Airport and Kaneshie branches of the bank.
Victor Yaw Asante