Election 2020: Our digital transformation should be people first and then technology(1)

By talent management experts Becky Frankiewicz and Tomas Chamorro

I came across this great article that speaks to the most important consideration we must have as a people thinking of transforming our country into an information, knowledge-based hub.

Becky Frankiewicz and Tomas Chamorro wrote this from their talent recruitment and management expertise perspective. I think it is a very good read for all of us as we look beyond COVID-19 into a more digital working world.  More importantly, as political parties present manifestos on their digital transformation agenda going forward.

I will do this in two parts, so we can carefully digest the importance of what is being communicated to us here as leaders of businesses.

Read the full article below:

As The Economist recently noted, one of the most obvious consequences of the current COVID-19 pandemic will be “the infusion of data-enabled services into ever more aspects of life”.

We expect digital transformation to be an even bigger imperative for organisations in the short-term future.

Contrary to popular belief, digital transformation is less about technology and more about people. You can pretty much buy any technology, but your ability to adapt to an even more digital future depends on developing the next generation of skills, closing the gap between talent supply and demand, and future-proofing your own and others’ potential.

As it turns out, most of us end up in jobs and careers for serendipitous reasons and stay in them for a long time, rarely pausing to rethink our potential: Am I in the right job? Is my career the best fit for by interests and abilities? Would I enjoy my life more if I had chosen something else?  Furthermore, while every job requires learning, we are pre-wired for familiarity, routine, and simplicity, which is why most of us end up learning less on the job the more time we actually spend on the job.

This is good in the short run, because we can do our jobs on autopilot, freeing-up mental resources; yet it’s counterproductive in the long-run, because what we gain in experience, we miss in new learning opportunities. An even bigger loss is that we may go through our entire working lives without discovering, let alone unlocking, our true potential. As Winston Churchill once said, “We should never waste a good crisis”.

Perhaps this is the biggest gift of the current pandemic – that it provides us the opportunity to rethink our potential and ensure we are positioning ourselves toward the future. To be sure, it is too soon for most people to realise this – yet in the long-term a significant number of people will likely end up in better careers, and look back on their less meaningful and less engaging past careers like someone who looks back without regret at the end of a less-than-fulfilling personal relationship…even one when it wasn’t their choice to exit.

With this in mind, we wanted to provide a few suggestions: some based on science and some based on our own experiences in leading, coaching and mentoring current and future leaders across a wide range of industries, helping them ready themselves for an even-more-digital future. Our main assumption here is straightforward: while the future is more ambivalent and uncertain than ever, we are confident that a pretty strong bet on the future is to focus on reskilling and upskilling people so that they are better equipped to adjust to change.

Just as our past efforts have enabled us to adapt to our more digital and virtual present world (and a non-trivial fact is that we are writing this, and you are probably reading this, in physical isolation), there are few reasons to suggest this trend will go away or be reversed anytime soon. If anything, an even bigger proportion of jobs, tasks, activities and careers will find ingenious and novel ways to co-exist in the digital world. Here’s how we can all prepare for that eventuality:

Put people first: Technology is always about doing more with less, yet that combination is effective only if you pair technology with the right human skills. Just as technological disruption has generally led to automation and the elimination of outdated jobs, it has also always created new jobs. This is why innovation is commonly described as ‘creative destruction’. But the creative aspect of innovation is entirely dependent on people.

If we can leverage human adaptability to reskill and upskill our workforce, then we can simultaneously augment humans and technology. It’s really quite simple: the most brilliant innovation is irrelevant if we are not skilled enough to use it, and even the most impressive human minds will become less useful if they don’t team-up with tech. The main implication is that when leaders think about investing in technology, they should first think about investing in the people who can make that technology useful.

Focus on soft skills: Just as digital transformation is more about people than technology, the key technological skills are soft skills rather than hard skills. Sure, the recruitment market is hot for cybersecurity analysts, software engineers and data scientists. But as we recently argued in our article ‘Does Higher Education Still Prepare People for Jobs?’, there’s an even bigger need for people who can be trained in the next wave of IT skills. Paradoxically, higher education is always playing catch-up, because where universities perceive employer demand, they follow up with relevant courses and learning programmes, creating a future surplus of talent supply in those areas.

In our view, the best way to make your organisation more data-centric and digital is to selectively invest in those who are most adaptable, curious and flexible in the first place. Since nobody knows what the key future hard skills will be, the best action is to bet on the people who are most likely to develop them. Our own talent development philosophy is to combine this dual focus on potential for soft skills and knowledge of hard skills: we select people with high learnability (people with a hungry minds) and match their interests to in-demand skills, while understanding that those hard skills may soon become outdated — so the key is that their curiosity remains intact. Technical competence is temporary, but intellectual curiosity must be permanent.


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