First National Bank expands reach with more Agency Plus partners

First National Bank Ghana's Agency Plus Partner.

First National Bank Ghana has announced the introduction of five new Agency Plus partners in Accra, extending accessibility of its products and services to the growing customer base.

The new Agency Plus partners are St. Tito Clothing, Topmed Pharmacy, MegaMax Electronics, Healthaid Pharmacy and Kaby Chemists. These bring the total number of First National Bank’s agency partners in Accra to twelve.

Lauded as a major success in all the countries First National Bank operates in, the bank uses the agency concept to partner with existing businesses in various communities to operate as outlets which offer a range of banking services to customers on behalf of the bank.

First National Bank Ghana has adopted the initiative as part of its strategic plan to take its innovative offerings to the doorsteps of as many Ghanaians as possible without the need to open owned brick and mortar branches.

Hannah Annobil-Acquah, Head of Retail at First National Bank explains that the bank is effectively activating plans to roll out more Agency Plus partners to help increase its footprints across the country and provide convenient banking to existing and future customers.

“We are in exciting times at First National Bank Ghana. Our Agency Plus initiative is a functional and scalable model which allows us to deliver cash solutions to our customers through existing businesses within their own communities. We believe that these additional customer touchpoints will enable us contribute meaningfully and positively to improving financial inclusion in Ghana,” says Hannah Annobil-Acquah.

First National Bank Ghana’s Head of Marketing and Corporate Affairs, Delali Dzidzienyo adds: “This is yet another demonstration of our commitment to placing the customer right at the centre of everything we do.

Our customers will always have quick and easy access to funds because an agent will always be very close by. With agency banking, we are taking yet another important step towards bridging the gap between banked and unbanked Ghanaians like never before.”

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