Vodafone reassures customers of data security and rejects misleading privacy claims


Our attention has been drawn to some information circulating on social media and online news websites concerning ‘breaches’ in the privacy rights of Vodafone Ghana customers. This information is a gross misrepresentation of the facts.

In March 2020, The President of Ghana, H.E. Nana Akufo-Addo, passed an Executive Instrument (E.I. 63) that mandated the mobile network operators, including Vodafone Ghana to submit subscriber information known as call data records (CDRs) to the National Communications Authority (NCA). This formed part of the government’s contact tracing initiative in the ongoing fight against COVID-19. All the mobile network operators complied with the E.I 63.

The Executive Instrument was subsequently challenged by a customer, who filed an application at the High Court for an injunction to stop all mobile network operators from sharing his data with the National Communications Authority (NCA). Upon receipt of the injunction application, Vodafone Ghana immediately stopped the transmission of all subscriber data related to the contact tracing initiative, pending the court’s ruling on the case, scheduled for 23rd June 2020.

Vodafone Ghana has acted responsibly and transparently in abiding by the laws of Ghana and categorically rejects all claims that there has been a breach in the privacy rights of our valued customers. We will always uphold the rule of law and comply with our legal and regulatory obligations including the Data Protection Act.

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